Open to opportunities

anainaj User

@anainajuser

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Senior Customer Success Manager with expertise in B2B SaaS environments.

Brazil

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What I'm looking for

I seek a role that fosters collaboration, values customer-centric strategies, and offers opportunities for professional growth.

With over 8 years of experience in technology companies, primarily in startups, I have honed my skills as a Senior Customer Success Manager. My focus has been on improving customer satisfaction, driving retention, and supporting clients throughout their lifecycle. I excel in identifying service issues and resolving customer queries effectively, ensuring a seamless experience for all stakeholders.

Currently, as a Partner Success Specialist at Concentrix, I work closely with over 70 partners, including Google, to develop strategies that expand our partner network and increase revenue. My ability to build and nurture strong relationships has led to an impressive 81% engagement rate among partners. Previously, I held senior roles at Nowports and Ame Digital, where I implemented action plans to enhance customer experiences and drove significant growth initiatives.

My journey in customer success has equipped me with a deep understanding of client needs across various sectors, including finance and logistics. I am passionate about leveraging data analysis to inform decision-making and continuously improve processes, ensuring that I remain the voice of the customer within the organization.

Experience

Work history, roles, and key accomplishments

Current

Partner Success Specialist

Current

Concentrix

Jun 2023 - Present (2 years 1 month)

Managed over 70 Google Partners, ensuring compliance with requirements and certification programs to maximize their engagement. Built and maintained strong relationships with partners and cross-functional teams, promoting a collaborative environment to achieve mutual success and expand the partner network.

Partner Management Relationship Building Google Cloud Google Workspace Data Analytics AI

Senior Customer Success

Nowports

May 2022 - Mar 2023 (10 months)

Collaborated closely with the sales team to provide exceptional customer support, gathering feedback and identifying opportunities for improvement. Drove continuous process enhancement by monitoring customer experience metrics and engaging internal stakeholders to resolve customer issues.

Customer Support Customer Experience Stakeholder Engagement Client Management

Customer Success - Onboarding

Ame Digital

Feb 2021 - Jan 2022 (11 months)

Focused on commercial nurturing and growth initiatives, engaging customers with the product and selling digital media advertisements using data analysis. Activated 107 e-commerces, providing support and training on the platform, which made me the most productive team member in 2021.

Commercial Strategy Customer Engagement Data Analysis E Commerce Activation

Customer Success Manager-CSM

Idwall

May 2018 - Oct 2019 (1 year 5 months)

Managed a book of 60 clients, including a Brazilian unicorn, serving as the primary contact for inquiries, feedback, and issues to build long-lasting relationships. Oversaw the entire customer lifecycle from onboarding to renewal, driving product adoption, preventing churn, and generating data-driven upsells and cross-sells.

Client Relationship Management Onboarding Customer Lifecycle Management Churn Prevention NPS Upsell