Paulo Soares
@paulosoares
Results-driven sales professional with 22+ years of experience in customer relationship and contact
BrazilWhat I'm looking for
As a seasoned sales professional with over two decades of experience, I have developed a refined business vision and a proven track record of driving sales growth and exceeding expectations. My expertise spans customer relationship management, contact center design, and sales strategy, with a focus on delivering results-driven solutions that leverage the value for customers.
Throughout my career, I have worked with multinational companies, including Alcatel, Lucent Technologies, Equant, and Avaya, and have developed a strong understanding of the telecommunications industry. My experience in consultative professional sales, TAS – Target Account Selling, and sales frontline has equipped me with the skills to navigate complex sales projects and build strong relationships with clients.
I am a creative, innovative, and strategic thinker with a passion for teamwork and a commitment to delivering exceptional results. I am fluent in English and Spanish, with notions of French, and have a strong analytical view, with a focus on planning, organization, and execution.
Experience
Work history, roles, and key accomplishments
SVP Sales Latin America
VideoEngager
Jan 2023 - Jan 2024 (1 year)
As the Vice President of Sales for Latin America, I manage relationships with Genesys and Talkdesk, focusing on business development through both indirect and direct sales channels.
Sales Director
Logical Group
Jan 2023 - Feb 2023 (1 month)
Leading the commercial approach in the market, I develop new sales at a high consultative level, focusing on automation solutions that enhance customer experience and cybersecurity.
Named Account Manager
Wittel
Feb 2021 - Feb 2022 (1 year)
Worked with key customers like BRF and Bradesco, developing consultative sales for Genesys and Cisco Omnichannel solutions.
Account Manager Telco
Nuance
Jan 2019 - Feb 2019 (1 month)
Interfaced with telecommunications operators to foster voice recognition projects and solutions for fraud prevention and digital media customer service.
Contact Center Specialist
Claro Brazil
Jan 2019 - Feb 2019 (1 month)
Worked in Digital Solutions, responsible for creating and developing omnichannel opportunities with Genesys and Avaya across key accounts.
Sales Manager Brazil
Calabrio
Jan 2018 - Feb 2018 (1 month)
Responsible for managing customers and developing a go-to-market strategy with key partners in the Contact Center space.
Sales Specialist – Unified Communications
Avaya Brazil
Feb 2014 - Jan 2016 (1 year 11 months)
Accountable for commercial planning and KPIs, managing distribution channels and implementing sales metrics for new product releases.
Named Accounts Manager
Equant / Orange Business Services
Jan 2001 - Sep 2005 (4 years 8 months)
Provided commercial support for multinational companies, managing network sales leads and services like IP VPN and Frame Relay.
Account Manager – MNC
Lucent Technologies / Avaya Brasil
Jul 1997 - Jan 2000 (2 years 6 months)
Managed sales relationships with multinational companies, interfacing with global teams to ensure effective local agreement terms.
Product Manager
Alcatel Telecomunicações
Feb 1994 - Jan 1997 (2 years 11 months)
Responsible for pricing analysis, strategic positioning, and proposal support for telecommunications products.
Education
Degrees, certifications, and relevant coursework
Paulo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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