Patricia Silva

I am a dedicated customer support specialist with over five years of experience in multichannel service, including phone, chat, and social media. My journey has been marked by a commitment to improving customer satisfaction through proactive problem-solving and effective content creation. I am bilingual in Portuguese and English, which allows me to connect with a diverse clientele and enhance their experience.

In my recent role at Swell Clínica Odontológica, I served as the primary point of contact for potential patients, successfully converting inquiries into appointments through various channels. I took pride in resolving customer issues during the first contact, which not only improved efficiency but also fostered a positive relationship with our clients. Additionally, I trained new hires on clinic protocols and CRM usage, ensuring that our team maintained high standards of customer service.

My experience as an Administrative Assistant and Content Moderator has further honed my skills in client interaction and content management. I have a proven track record of collaborating with cross-functional teams to streamline processes and enhance service delivery. I am passionate about leveraging social media to engage clients and drive growth, and I am excited to bring my expertise to a new opportunity.