Open to opportunities

Patricia Silva

@patriciadiosilva

QA Engineer in training skilled in Cypress, Postman, and JavaScript. CS background with a sharp eye for bugs and clear communication.

Brazil

Message

What I'm looking for

I'm looking for a remote QA role, full-time or contract, where I can grow as a tester and contribute from day one. I'm especially interested in manual testing and starting to build automation skills. I enjoy working in startup or product-focused environments where quality is taken seriously and there's room to learn and improve processes.

I'm transitioning into tech as a QA Engineer, combining a background in Customer Success with a growing skill set in software testing. In my current role, I developed a keen eye for identifying patterns, documenting issues, and communicating findings clearly, skills that translate naturally into quality assurance.

I'm currently completing two QA programs: Alura's QA career track and the Guardião da Qualidade mentorship, where I've gained hands-on experience with Cypress, Postman, JavaScript, and Git/GitHub. I also have practical exposure to CI/CD pipelines with GitHub Actions and API automation.

I'm looking for a remote QA role, full-time or contract, where I can contribute from day one while continuing to grow in test automation. I thrive in product-focused environments where quality is taken seriously.

Experience

Work history, roles, and key accomplishments

Current

Customer Success

Current

Samurai Ads

Aug 2025 - Present (7 months)

Managed 18+ active clients with structured follow-ups and issue resolution.
Documented and categorized client-reported bugs, ensuring traceability and clear records.
Identified recurring failure patterns and escalated findings to improve product quality.
Coordinated cross-functional teams to track deadlines and align expectations with delivery.

WhatsApp CRM Customer Service Customer Success Customer Support Customer Onboarding

Frontline Customer Success

Swell Clínica Odontológica

Sep 2023 - Dec 2024 (1 year 3 months)

Served as the primary point of contact for weekly potential patients, converting inquiries into appointments via WhatsApp, Instagram, Facebook, phone, and in-person interactions. Resolved customer issues (billing, scheduling, treatment questions) during first contact and trained and onboarded 2 new hires on clinic protocols, CRM use, and customer service best practices.

WhatsApp Instagram CRM Customer Service Social Media Management Workflow Optimization

Administrative Assistant

Sete Mares Corretora de Seguros

Mar 2020 - Jan 2022 (1 year 10 months)

Provided phone and email support to clients and franchisees, resolving inquiries about insurance policies, claims, and online platform access. Guided users through insurance company portals, reducing repeat calls and collaborating with brokers to clarify policy details, ensuring accurate information for clients.

Phone Support Email Support Insurance Claims Processing Client Communication Customer Service

Content Moderator

Appen

Mar 2019 - Aug 2021 (2 years 5 months)

Enforced community guidelines for Google/YouTube, maintaining platform safety. Analyzed user intent and moderated content in Portuguese and English.

Content Moderation Community Guidelines Google YouTube User Intent

Social Media Freelancer

Small Businesses

Produced engaging content (posts, stories, reels) using Canva/CapCut. Managed all community interactions and DM responses.

Content Creation Canva Capcut Social Media Management Community Engagement Digital Marketing

Education

Degrees, certifications, and relevant coursework

Alura

Carreira QA, Quality Assurance

2025 -

Grade: Certificate

Activities and societies: Hands-on practice in test planning, bug management, and test case design. Studying programming logic with JavaScript, version control with Git/GitHub, and end-to-end test automation with Cypress. Also covering agile testing methodologies, team roles in agile squads, and BDD concepts with Robot Framework.

Currently completing a QA career track focused on software testing fundamentals, manual testing techniques, bug reporting, and test case design. Developing skills to work across the software development lifecycle with a quality-first mindset.

Colégio Canadá

High School Diploma, General Studies

Obtained a high school diploma, completing general education requirements.

Colégio Divinópolis

Certified in Dental Health Assistance, Dental Health Assistance

Completed a certification program focused on dental health assistance, gaining knowledge and skills relevant to supporting dental practices.

Mentoria Guardião da Qualidade

Certificate, Quality Assurance

2025 -

Grade: Certificate

Activities and societies: Hands-on projects in frontend and API automation using Cypress and Postman. Practiced BDD with Robot Framework, mobile automation with JavaScript, and database testing. Applied CI/CD pipelines using GitHub Actions. Completed English for QA module focused on professional communication.

Intensive QA mentorship covering the full testing stack: software testing fundamentals, agile methodologies, JavaScript and Python programming for QA, front-end and API test automation with Cypress and Postman, mobile automation, database testing, and CI/CD with GitHub Actions.