Open to opportunities

Christian Baggio

@christianbaggio

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Purpose-driven professional with expertise in SaaS sales and customer success.

Brazil

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What I'm looking for

I seek opportunities in dynamic environments that value innovation and customer-centric solutions.

I am a purpose-driven professional with over three years of experience in SaaS and tech sales, specializing in customer success. My journey has been defined by my ability to bridge the gap between business and technology, leveraging my technical insights alongside strong communication and relationship-building skills. I am passionate about understanding client needs and delivering effective, value-driven solutions that foster long-term partnerships.

Currently, I serve as an Account Manager at ESSS, where I manage over 200 academic institution accounts across Brazil and Portugal. I have achieved significant milestones, including exceeding sales targets and driving substantial annual growth. My previous roles have equipped me with the skills to generate qualified leads, collaborate effectively with teams, and ensure high-quality customer service, all while maintaining a focus on continuous improvement and innovation.

My educational background in Mechanical Engineering from the Federal University of Santa Catarina complements my professional experience, providing me with a solid foundation in technical concepts. I thrive in dynamic environments where I can apply my analytical mindset and communication skills to contribute to impactful, customer-centric initiatives.

Experience

Work history, roles, and key accomplishments

Current

Account Manager, Academic Program

Current

ESSS - Engineering Simulation and Scientific Software

Jan 2025 - Present (5 months)

Managed and developed an installed base of 200+ academic institution accounts in Brazil & Portugal, achieving annual growth of 19.9% and 30.2% respectively. Exceeded overall sales target in 2024 (119.13%), totaling US$1M+ in revenue.

Account Management Sales Customer Retention Negotiation Team Leadership SaaS Sales CRM Software Strategic Planning Market Analysis Business Development

Junior Account Manager, Academic Program

ESSS - Engineering Simulation and Scientific Software

Jan 2024 - Jan 2025 (1 year)

Account Management Sales Customer Retention Negotiation Team Leadership SaaS Sales CRM Software Strategic Planning Market Analysis Business Development

Business Development Analyst, Inside Sales

ESSS - Engineering Simulation and Scientific Software

Jan 2022 - Dec 2023 (1 year 11 months)

Generated qualified new-logo opportunities in the southern region of Brazil, managing thousands of inbound/outbound leads from various industries. Collaborated with the Account Executive to raise six figures in revenue, achieving an average ticket size of $35k.

Business Development Lead Generation Sales Account Management CRM Market Research Communication Negotiation Data Analysis Strategic Partnerships

Head of Aerodynamics, Pilot & Advisor

Ampera Racing

Jan 2019 - Dec 2022 (3 years 11 months)

Founded and led the Aerodynamics area, developing the first aerodynamic kit for the electric prototype using an adapted Scrum methodology. Led the team to 4th place overall in both national and international competitions in 2019 and 2020.

Team Leadership Project Management Scrum Prototyping Mechanical Engineering Problem Solving Mentorship

CAE Applications Intern

ESSS - Engineering Simulation and Scientific Software

Jan 2021 - Dec 2022 (1 year 11 months)

Conducted post-sales, onboarding meetings for 100+ academic clients, driving customer success and encouraging customer retention. Delivered technical workshops on CFD/FEA simulation and Materials Selection to students and professors.

Customer Success Onboarding Technical Support CFDs Customer Retention Problem Solving Communication

Lift Operator, International Staff

Whitetail Ski Resort

Nov 2018 - Mar 2019 (4 months)

Participated in a cultural exchange to the USA through the Work & Travel USA program. Administered large crowds to ensure efficient ski lift operations with smooth flow and quick queue clearing.

Customer Service Operations Management Crowd Control Communication Problem Solving Teamwork Interpersonal Skills Time Management

Education

Degrees, certifications, and relevant coursework

Federal University of Santa Catarina (UFSC)

Bachelor of Engineering, Mechanical Engineering

Activities and societies: Head of Aerodynamics, Pilot & Advisor for Ampera Racing (Formula Student team), where I founded and led the Aerodynamics area, developing the first aerodynamic kit for the electric prototype. Led the team to 4th place overall in both national and international competitions in 2019 and 2020.

Completed a Bachelor of Engineering in Mechanical Engineering. The curriculum focused on core principles of mechanical design, thermodynamics, and materials science.

Harvard Online (edX)

Professional Certificate, Leadership and Communication

Completed a professional certification in Leadership and Communication through Harvard Online (edX). This program enhanced skills in effective communication and leadership principles.