Lucas Braga
@lucasbraga1
Experienced customer service assistant with a focus on operational improvements.
BrazilWhat I'm looking for
With over 10 years of experience in customer service and administrative roles, I have developed a strong skill set in troubleshooting, multitasking, and knowledge sharing. My journey has allowed me to contribute significantly to operational improvements, particularly in written communications for customer support and cost control on inventory purchases.
In my recent roles, I have focused on enhancing customer experience through the development of tutorials and effective communication strategies. My experience spans various industries, including construction and education, where I have successfully implemented solutions that streamline processes and improve service delivery.
I am currently pursuing a BBA at UNIT – Tiradentes University, expected to complete in 2028. I am committed to continuous learning and professional growth, with a keen interest in leveraging my skills to drive customer satisfaction and operational excellence.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
ENGPAC
Feb 2024 - Apr 2024 (2 months)
Managed inventory and supplies, operational management, and health and safety protocols. Assisted in payroll processing and contributed to corporate training improvements and cost-cutting measures.
Administrative Assistant
SESI PE
May 2023 - Oct 2023 (5 months)
Handled omnichannel customer service, educational registrations, and document management. Developed tutorials to enhance customer experience and provided technical support.
Technical Support Analyst
inDrive Company
Jan 2023 - Apr 2023 (3 months)
Provided customer support via email and chat, developed tutorials for the inDrive app, and contributed to improvements in customer communication.
Education
Degrees, certifications, and relevant coursework
UTUniversidade Tiradentes
Bachelor of Business Administration, Business Administration
2023 - 2028
Currently pursuing a Bachelor of Business Administration (BBA) with an expected completion in 2028. The program focuses on various aspects of business management and administration.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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