JOJuliana Oliveira
@julianaoliveira1
Customer Success Manager driving retention and growth through data-driven strategies across Latin America and global markets.
BrazilWhat I'm looking for
I am a Customer Success Manager with 6+ years of experience in SaaS, analytics, and B2B relationship management across Latin America and global markets. I specialize in client retention, process improvement, cross-cultural communication and data-driven strategies that enhance customer experience and business growth.
My recent roles include managing post-sale relationships with strategic clients across the US and Latin America, identifying growth opportunities to improve engagement and retention, and automating product update processes to reduce manual work. I consistently support business development initiatives, maintain high client retention, and deliver actionable sales and performance reporting.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Fastmarkets
Feb 2024 - Present (1 year 9 months)
Manage post-sale relationships with strategic clients across the US and Latin America, identifying growth opportunities to improve engagement and retention.
Client Success and Account Manager
Avenue Code
Mar 2022 - Feb 2024 (1 year 11 months)
Maintained and expanded key client relationships, achieving high retention and supporting business development by identifying new opportunities.
Sales Analyst
ABC Allied
Jul 2021 - Mar 2022 (8 months)
Automated product update processes to reduce manual work and created sales reports to track KPIs and performance.
Sales Analyst
ABC
Oct 2020 - Jul 2021 (9 months)
Updated product and pricing lists and developed a project to automate the update process to improve accuracy and efficiency.
English Teacher
Technology Wizard - Language School
Feb 2018 - Jul 2018 (5 months)
Created personalized English classes and launched a book club initiative to foster language practice and cultural exchange.
Education
Degrees, certifications, and relevant coursework
Universidade Federal de (unknown campus)
2020 - 2024
Pursued further studies at the federal university (details unspecified), overlapping with professional roles in sales analysis and customer success.
Universidade Federal de (unknown campus)
Bachelor of Science, Material Science and Engineering
2017 - 2020
Completed a Bachelor of Science in Material Science and Engineering, including project work automating product update processes and sales reporting.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
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