Customer Success Manager, EMEA

At Yugabyte, we are on a mission to become the default transactional database for the cloud. We are well underway on this journey with YugabyteDB, the open source, high-performance, distributed SQL database that runs on any cloud and enables developers to get instantly productive using well-known APIs. We are looking for talented and driven people to join us on our ambitious mission and help us build a lasting and impactful company.

We announced a $188M Series C round at a $1.3B valuation in October 2021, however we very much believe we are still in the early stages of our company’s journey. The transactional database market is estimated to grow from $40B in 2021 to $64B by 2025. Given our database is cloud-native by design, has on-demand horizontal scalability, and allows for geographical distribution of data using built-in replication, we are extremely well-positioned to address the market need for geo-distributed, high-scale, high-performance workloads.

The Role

We are seeking a proactive and passionate Customer Success Manager (CSM) to join our EMEA team. The ideal candidate will be instrumental in ensuring our customers not only realize the full potential of YugabyteDB but also experience seamless integration and outstanding support throughout their journey with us. This role is pivotal in building strong, lasting relationships with our customers, guiding them through their adoption process, and ensuring they achieve their business objectives using our technology.

Responsibilities

• Develop and maintain strong relationships with a portfolio of assigned customers, understanding their business needs and technical environments.
• Act as the primary point of contact for all customer success-related activities within the EMEA region, ensuring a positive customer experience.
• Guide customers through the planning and deployment of YugabyteDB, offering best practices and insights to maximize system performance and reliability.
• Conduct regular check-ins and business reviews with customers, identifying and addressing any issues or opportunities for optimization.
• Collaborate with Sales, Engineering, and Product teams to provide feedback and drive product improvements based on customer feedback.
• Develop and implement strategies for customer retention, expansion, and advocacy.
• Provide educational resources and training to customers, enabling them to utilize YugabyteDB effectively.
• Track and report on key metrics related to customer satisfaction, retention, and growth.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field.
• 5+ years of experience in customer success, account management, or similar role in the technology or software industry, preferably with database technologies or distributed systems.
• Excellent communication and interpersonal skills, with the ability to engage and build relationships with customers across various levels of an organization.
• Proven stakeholder management skills, demonstrating the ability to effectively navigate and manage expectations of diverse stakeholder groups within and outside customer organizations.
• Proven project management skills, with the ability to manage multiple projects simultaneously, keeping tight deadlines and prioritizing tasks under pressure.
• ITIL certification is desirable.
• Proven track record of meeting or exceeding performance targets.
• Experience working with enterprise customers is a requirement, indicating an ability to understand and navigate the complexities and scale of large organizations.
• Ability to work independently in a remote setting, managing time effectively across different time zones.
• Understanding of SQL and NoSQL database technologies, with direct experience in distributed systems being a significant plus.
• Fluent in English; additional languages relevant to the EMEA region are a plus.
• Experience with project management tools like Microsoft Project and/or JIRA is highly desirable.

Why Join Us?

Yugabyte is at the forefront of database technology, offering a unique opportunity to work with some of the brightest minds in the field. We’re committed to our employees' growth and well-being, providing competitive salaries, comprehensive benefits, and a flexible, supportive work environment. Join us in our mission to revolutionize data management across the globe.

How to Apply

Please submit your CV along with a cover letter explaining why you’re the perfect fit for this role and how you can contribute to the success of our customers using YugabyteDB.

We look forward to hearing from you!