User Success Specialist French

Hey there!

We’re looking for an experienced User Success Specialist with excellent communication skills and a solution-oriented mindset. Your goal will be to accompany our users on their journey with YAZIO by helping them with any questions or problems they have along the way.
Let’s chart the next stage of YAZIO’s growth together and make YAZIO the most successful nutrition app worldwide!

This job is 100% remote and can be based in Germany, Italy, Spain, Portugal or the U.K.

Your Mission

• Create the best possible YAZIO experience for our French and international users by resolving their questions and problems about the app and its features
• Be the link between YAZIO and our users and provide individual and solution-oriented support in writing across all points of customer contact, e.g. support tickets or app store reviews
• Help continuously improve the YAZIO app by learning about our users’ needs and communicating them to stakeholders in the company
• Create and manage content for our Help Center
• Inform other departments about possible app bugs and technical problems

Your Profile

• Excellent written communication skills in French and English
• Knowledge of another language (preferably Italian, Portuguese or Spanish) is a big plus
• Proactive and solution-oriented mindset
• You’re tech-savvy and know your way around a smartphone
• Experience in a service-oriented position is a plus
• Interest in fitness and nutrition is a plus
• Available preferably 40 hours (per week)

Why us?

• An exciting product with millions of users in over 150 countries, localized in 20 languages
• A remote-first culture, working 100% from home with options to join a co-working space or to work from abroad for several weeks
• An international team with English as our company language
• Access to state-of-the-art technical equipment (laptop, external monitor, etc.)
• 30 days of paid vacation
• High-impact work environment with short decision-making processes
• A work culture characterized by focus and efficiency. We don’t work overtime and, on the rare occasions this is necessary, you can take the additional hours off at another time.
• Yearly company retreat and additional team events online and offline

Sound like you?

Ready to ​take YAZIO to the next level together and help people all over the world lead healthier lives?
We look forward to receiving your application, including:

• Your CV
• A few lines or a short video explaining who you are and why you want to work at YAZIO
• Feel free to share something that shows us a little more about your work (e.g., your … profile).