Senior UX Researcher

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UX Researchers collaborate with our Product Designers, Product Managers and the rest of the community to assist in determining what features should be built, behave and priorities. Not only will you conduct your own research, usually foundational and/or problem/solution validation, you’ll also help to set the guardrails for the PM’s and Product Designers to run their own research. Research is highly valued at GitLab so instead of trying to justify the value of research, you will instead build strong relationships with your stakeholders and dive deep into the tech to help guide their decisions.

You will be partnering with our Create team, who focus on some of our key products including Code Creation and Code Review.

Here are some links you will find some useful information on:

• UX Research at GitLab
• How we prioritise research
• UX Researcher Job Family

What you’ll do

• Become an expert on the users within your allocated area of coverage: know how they use GitLab, their pain points, their workflows, etc.
• Collaborate with Designers, Product Managers and Engineers on research projects.
• Conduct all stages of UX Research: identifying, planning, driving, conducting, analysing and reporting.
• Use a variety of qual and quant research methods to apply to research questions.
• Be an advocate for research with your stakeholders, guiding them on best practice and enabling them to conduct their own research where required.

What you’ll bring

• Deep experience running mixed-methods research.
• Strong stakeholder management experience - get buy-in from your stakeholders on the work you're doing, balancing short term work with long-term, strategic projects.
• Experience working in a highly iterative, fast paced environment. Have the ability to pivot with sudden changes in direction.
• Must have experience working on a developer tooling product, or partnering directly with developers.
• Self-motivated and self-managing.
• Experience with workflows and tooling used by engineering, design and product teams

About the team

The UXR team currently has 9 team members, spread across the globe. You’ll be part of the overall UX team, made up of UXR, Technical Writing and Product Design. The goal of UX research at GitLab is to connect with GitLab users all around the world and gather insight into their behaviors, motivations, and goals. We use these insights to inform and strengthen product and design decisions.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.