Tracey Bouah

Delivering strategic consulting services across operations, compliance, and business development for multiple clients. Supporting renewable energy projects and managing marketing and social media initiatives.

Oversaw full business operations across technical, HR, procurement, finance, sales, and marketing. Led cultural transformation, achieving 94% staff satisfaction and 81% alignment with well-being goals.

Oversaw sales and operations for backup power and renewable energy projects. Re-engineered administrative governance and led marketing initiatives, supporting 35 solar applications and securing 10 new clients.

Directed national sales function with 7 direct reports, accountable for GP target of R27.4m and achieved 107% average target over three years. Managed branch operations, training programs, and BEE compliance.

Managed Account Management, Help Desk, and Service Desk, maintaining a 30-key-client portfolio with 100% contract renewals and expansions.

Turned around a near-closed business to profitability within two years, implementing KPIs, performance appraisals, and five internal training programs. Maintained key account relationships contributing to ~R30M turnover.

Managed regional P&L, operations, and technical teams, delivering 114% of GP target in FYE 2016 and 105% in FYE 2017. Directed rollout projects for major retail clients and oversaw recruitment and employee relations.

Managed national retail portfolios including Pick n Pay, Shoprite, Clicks, and Dischem, expanding Clicks by 35%.

Managed key accounts and drove sales growth.

Led sales team and managed sales operations.

Managed event execution for FIFA World Cup 2010, including marketing activation in the Western Cape.

Managed operations marketing initiatives.

Lead parkrun event with 1,000+ participants, responsible for volunteer coordination, course safety, and event execution. Recognised for operational leadership and managing complex, multi-stakeholder events under pressure.

Completed the Operations Management Foundations course on LinkedIn Learning in 2026.

Completed the Partnerships Experience Academy - Digital Marketing Certificate on LinkedIn Learning in 2026.

Completed the People Analytics course on LinkedIn Learning in 2026.

Completed the How To Win Any Negotiation course on LinkedIn Learning in 2025.

Completed the Finance For Non-Financial Managers course on LinkedIn Learning in 2025.

Completed the Six Sigma Foundations course on LinkedIn Learning in 2025.

Completed the SalesForce Essential Training on LinkedIn Learning in 2025.

Completed the Business Development Strategic Planning course on LinkedIn Learning in 2025.

Completed the Project Management With Microsoft Copilot course on LinkedIn Learning in 2025.

Completed the Advanced Negotiation Skills course at Scotwork in 2021.

Completed the Apply Knowledge & Understanding of SA Law to the Management of Risk course at TDK OHS Consulting in 2005.

Completed the Managing & Improving Warehouse Inventory & Stock Control course at The Hill Institute in 2005.

Completed the Management Development Program at USB in 2005.

Earned a Marketing Diploma from IMM between 1999 and 2001.

Completed a Project Management Certificate at Damelin in 2000.