Waseem BERGSTEDT

Led B2B stakeholder negotiations and designed data-driven processes that reduced missed appointments by 50% and optimized supply chain logistics for 1,200+ participants.

Led B2B stakeholder negotiations and multi-district operations, designing data-driven processes that reduced missed appointments by 50% and optimized supply chain logistics for 1,200+ participants. Delivered executive analytical reports and ran multi-day trainings to upskill teams in digital tools and consumer engagement.

Led B2B stakeholder negotiations and secured operational agreements to enhance service delivery; designed data-driven processes that reduced missed appointments by 50% and optimized logistics for 1,200+ participants.

Led B2B stakeholder negotiations and designed data-driven processes that reduced missed appointments by 50%. Optimized supply chain logistics for 1,200+ participants and delivered executive analytics to inform strategic decisions.

At TB HIV Care, I supervised diverse teams (nurses, educators, managers), securing R750,000 in sponsorships and expanding into student accommodations. Using Power-BI, CommCare, and Excel (VLOOKUP), I reduced missed appointments by 50% and improved program efficiency by 12%. I optimized logistics, facilitated training on ConnexOne, and supported all departments, mastering operations.

Developed and maintained databases for consumer health metrics achieving zero data duplication and produced trend reports that informed program quality improvements.

Developed and maintained consumer health databases achieving zero data duplication and produced trend reports that informed program quality improvements. Provided on-site coaching to outreach teams to enhance data accuracy and consumer understanding.

Developed and maintained consumer health databases achieving zero data duplication and generated trend reports that informed program quality improvements. Provided on-site coaching to outreach teams to enhance data accuracy and field understanding.

Developed and maintained program databases to achieve zero data duplication and produced trend reports that informed quality improvements and business decisions.

Managed a 126-seat B2B and B2C sales operation, consistently exceeding sales KPIs and implementing process improvements that reduced costs and improved customer satisfaction. Built advanced Excel performance dashboards to enable data-driven evaluations and incentive management.

Managed a 126-seat B2B/B2C sales operation, consistently exceeding sales KPIs and implemented advanced Excel dashboards to drive performance and incentives.

Managed a 126-seat B2B and B2C sales operation, consistently exceeding sales KPIs. Built advanced Excel performance dashboards, negotiated with clients, and implemented process improvements that reduced costs and improved customer satisfaction.

Managed a 126-seat B2B/B2C sales operation, consistently exceeding sales KPIs and implementing Excel-based performance dashboards to drive incentives and process improvements.

Led a 35-agent high-volume B2B sales team achieving a 95% quality assurance score and reduced average handle time by 18% through workflow optimization. Maintained team cohesion via coaching and conflict resolution.

Led a 35-agent high-volume B2B sales team to a 95% quality assurance score and reduced average handle time by 18% through process optimization.

Led a 35-agent team in a high-volume B2B sales environment, achieving a 95% QA score and reducing average handle time by 18% through process optimization.

Led a 35-agent B2B sales team to a 95% quality assurance score and reduced average handle time by 18% through workflow optimization. Maintained team cohesion and delivered consistent performance via coaching and conflict resolution.

Activities and societies: Certifications: Monitoring & Evaluation Fundamentals — Global Health e-Learning Centre (2022); Data Quality & Data Use for Programme Managers — Global Health e-Learning (2021); HIV & AIDS Counselling — LifeLine (2020); Finger-Pricking & Blood Sample Collection — LifeLine (2020).

Completed Grade 12 in Business Administration Services (NQF Level 2 - SETA Services) in 2008, noted as equivalent to a National Diploma with a focus on commercial and business operations.