"I'm a Senior Manager in Operations, Strategy & Transformation with 15+ years of experience driving measurable results across health, logistics, and customer service sectors. My core value lies in transforming fragmented operations into unified, data-driven engines of efficiency—like reducing missed-appointment rates by 50% at TB HIV CaRe through process redesign and digital integration (CRM, Power BI, WhatsApp API).
I specialize in:
✅ Multi-site operations: Managed national call centers (126+ seats), optimized logistics for 1,200+ participants/staff, and coordinated crisis responses for 200+ monthly alerts.
✅ Digital transformation: Expertise in ConnexOne CRM, data analytics (Excel, DHIS2, Tier.net), and workflow automation.
✅ Stakeholder collaboration: Negotiated MOUs with faith/education/government partners to expand service access.
✅ Team leadership: Rapidly upskilled teams via micro-training programs and performance dashboards, achieving 95% QA scores.
My achievements are rooted in hands-on leadership, lean process engineering, and analytical rigor—merging field data into executive reports for informed decision-making. I hold certifications in Monitoring & Evaluation, Data Quality, and HIV Counselling (LifeLine, Global Health e-Learning). I have success and experience in Corporate B2B enviroments.
I’m driven to leverage my skills in strategic operations, crisis management, and cross-functional collaboration to add tangible value. Eager to join organizations where transforming complexity into sustainable growth and resilience matters."