I’m looking for a client-focused role where I can combine my strengths in customer service, sales, relationship building, and business growth while creating an exceptional client experience.
Open to opportunities
Sthephane Duran
@sthephaneduran
Customer-focused sales & marketing professional with 8+ years in client relations, leadership, service, and driving business growth.
United StatesWhat I'm looking for
Customer Experience, Client Services & Marketing Professional with 8+ years of customer service experience and 4+ years of leadership experience, including remote work. Skilled in customer service, client relationships, CRM systems, communication, conflict resolution, and digital marketing. Experienced in coaching teams and building long-term client relationships, while also developing customer-focused digital content and marketing strategies. Adaptable, quick to learn new systems and processes, and committed to delivering exceptional customer experiences and meaningful client engagement. Fluent in English and Spanish with a B.A. in Psychology.
Experience
Work history, roles, and key accomplishments
AE
Current
Sales Manager
Armani Exchange
Feb 2024 - Present (2 years 6 months)
Increased sales by implementing client-focused strategies that drove an 8% growth. Led a team of 10 client advisors, boosting team performance and achieving sales targets.
Current
Developed and executed content strategies that increased Instagram followers by 9% and enhanced brand visibility. Created branded Spanish-language content using Canva, ensuring consistent messaging and audience engagement across social media platforms.
Created digital marketing assets and promotional content to communicate platform value and drive user engagement. Utilized Firebase analytics to evaluate content performance and support data-driven marketing decisions.
AE
Sales Supervisor
Armani Exchange
May 2022 - Feb 2024 (1 year 9 months)
Supervised daily operations and coached client advisors to enhance service delivery. Achieved an 85%+ CRM enrollment rate, enabling targeted marketing communications.
AE
Client Advisor
Armani Exchange
Nov 2017 - May 2022 (4 years 6 months)
Consistently surpassed sales targets by delivering tailored styling recommendations, boosting client satisfaction. Surpassed weekly sales targets consistently, contributing to overall store revenue growth.
Education
Degrees, certifications, and relevant coursework
CUNY Medgar Evers College
Bachelor of Arts, Psychology
Bachelor of Arts in Psychology from CUNY Medgar Evers College, graduated in 2017.
Tech stack
Software and tools used professionally
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Dominican RepublicSalary expectations
20k-55k USD
Social media
Job categories
Skills
Content StrategyBrand DevelopmentContent CreationSocial Media MarketingCampaign ManagementSEOContent MarketingGoogle AnalyticsSocial Media AnalyticsGoogle AdsMeta Ads ManagerEmail MarketingCanvaCustomer Relationship ManagementGenerative AIPrompt EngineeringSpanishEnglishPortugueseFirebaseCustomer ServiceCustomer ExperienceMicrosoft OfficeSalesforceCRMPhone CommunicationChatEmail SupportData EntryDocumentationProblem SolvingConflict Resolution
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