marion gries
@mariongries
I am a customer service leader driving team performance and operational excellence.
United StatesWhat I'm looking for
I am a self-driven, detail-oriented customer service leader promoted to leadership after consistently meeting quality metrics and improving service outcomes. I managed a team of 60 agents, provided coaching, conducted performance reviews, and maintained high operational standards.
I am proficient with Microsoft Office (Excel, PowerPoint, Word), Socrates, Adobe, Canva, Microsoft Teams, Slack, Zoom, Salesforce, and OMNI, and I created monthly reports and analyzed customer feedback to inform operational improvements.
I prioritize clear communication, compliance, and continuous training to raise team performance and customer satisfaction. I seek opportunities to lead operational teams, build training programs, and drive measurable service enhancements.
Experience
Work history, roles, and key accomplishments
NECustomer Service Representative
NexRep
Mar 2025 - Sep 2025 (6 months)
Handled customer inquiries via phone, email, and chat, resolved complex issues by coordinating with other departments, and maintained high customer satisfaction and accurate case records.
NEResource Specialist
NexRep
Dec 2024 - Mar 2025 (3 months)
Maintained employee records and operational standards, produced management summaries, resolved employee issues, and conducted performance reviews to uphold quality and regulatory compliance.
NEResource Specialist
NexRep
Dec 2022 - Aug 2024 (1 year 8 months)
Maintained employee attendance and payroll records, created monthly operational reports, resolved conflicts, and conducted performance reviews while managing a team of 60 agents to improve compliance and operational efficiency.
NECustomer Service Representative
NexRep
Jan 2022 - Dec 2022 (11 months)
Answered inbound calls, chats, and emails, resolved customer complaints promptly, maintained detailed records, and exceeded service goals through accurate, professional support.
Education
Degrees, certifications, and relevant coursework
All Saints Private School
High School Diploma, High School
Activities and societies: Homeschools son, active in Cub Scouts, enjoys crocheting and knitting, and pursues ongoing personal learning.
Earned a High School Diploma from All Saints Private School in May 2004.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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