Open to opportunities

Santiago Sanchez

@santiagoslzn

Message

Customer-focused support professional specializing in multi-channel client success.

Dominican Republic

Message

What I'm looking for

I’m looking for a customer-facing role where I can support clients across email, live chat, and social media, resolve complex issues, and use CRM/ticketing tools. I want a team that values professionalism, process compliance, and continuous improvement.

I’m a customer-focused professional with experience across customer service, technical support, and client-facing roles, including multi-channel support (email, live chat, social media). I’m bilingual in Spanish and English, and I consistently maintain professionalism under pressure while handling confidential information responsibly.

In my recent roles, I resolved inquiries and concerns, managed complaint de-escalation, and handled order processing, returns, and refunds with accuracy. I also coordinate across teams and stakeholders, ensuring smooth execution of action items, compliance, and clear communication with clients.

Beyond support, I’ve contributed to client-facing marketing and operations—creating marketing materials and conducting market research, building dashboards to track assignments, coordinating events and appointments, and supporting logistics and processing workflows. I bring an attention to detail mindset and a strong track record of building working relationships.

Experience

Work history, roles, and key accomplishments

Current

Marketing Assistant

Current

Cruise on Land

Jun 2024 - Present (2 years 1 month)

Developed and executed multi-channel marketing campaigns to promote real estate properties and company services. Created client-facing marketing materials and coordinated promotional events, open houses, and client meetings.

Social Media Content Creation Market Research Web Content Editing

Customer Service Representative

Hire Horatio

Mar 2024 - May 2024 (2 months)

Resolved customer inquiries and concerns via social media, email, and live chat while maintaining professionalism. Managed product returns, exchanges, and refunds and used product knowledge to guide customers in selecting appropriate footwear.

Customer Relationship Management Product Consultation

Executive Assistant

Storelli Sports

Sep 2023 - Feb 2024 (5 months)

Coordinated meetings and stakeholder follow-ups to ensure timely completion of action items. Built and maintained a project dashboard to track assignments and compliance, and supported marketing and sales coordination including email outreach and invoice tracking.

Project Tracking Sales Outreach

Trucking Coordinator

All-Ways Forwarding

Jul 2022 - Aug 2023 (1 year 1 month)

Managed customer accounts and coordinated supply chain routes from U.S. ports to client warehouses. Handled shipment coordination across container loads, rail, airfreight, and transshipments, provided proactive shipment updates, and invoiced customers according to service rates.

Route Planning Customer Account Management

Loan Processor

ThoughtFocus

Nov 2021 - Jun 2022 (7 months)

Processed daily borrower credit report update requests with accuracy and attention to detail. Collaborated with a team to resolve files pending extended processing time and maintained relationships with loan officers to streamline client request handling.

Credit Report Update Processing File Processing And Tracking Attention To Detail Team Collaboration Workflow Coordination

Community Manager

Room Grupo Creativo

Apr 2021 - Jul 2021 (3 months)

Developed marketing strategies to grow community engagement for multiple client businesses. Responded to community questions and implemented content strategies to improve engagement and client support quality.

Community Engagement Client Communication Content Strategy Marketing Coordination

Project Manager

Be In Trends

Jan 2021 - Mar 2021 (2 months)

Created social media content aligned with client budget and timeline constraints. Set and tracked project goals based on contract terms and business objectives to support delivery and performance.

Social Media Content Creation Project Coordination Performance Monitoring

Customer Care Agent

Contact Center Dominicana

Aug 2019 - Jul 2020 (11 months)

Handled customer inquiries and scheduled medical appointments according to doctors' orders. Managed high-pressure situations professionally and processed requests involving confidential patient information in compliance with privacy standards.

Appointment Scheduling Confidential Patient Data Handling Privacy & Compliance Professional communication Attention To Detail