Open to opportunities

Juan Jose Rios Ospina

@juanjoseriosospina

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Bilingual marketing professional blending digital marketing, branding, and customer experience for global impact.

Australia

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What I'm looking for

I’m looking for an international role where I can blend digital marketing, brand strategy, and customer experience. I want a team that values multicultural understanding, continuous learning, and measurable results through analytics and practical execution.

I’m a bilingual marketing professional with a bachelor’s degree in marketing and international business and over 5 years of experience across customer service, branding, and digital marketing. I bring a global perspective and practical experience across Latin America and Australia, combining strategic thinking with a deep understanding of multicultural consumer behavior.

In my roles, I’ve delivered high-quality customer service, resolved complex client issues, and collaborated cross-functionally to improve service processes and customer satisfaction goals. I’ve also supported brand campaigns through content creation, digital asset coordination, social media scheduling, and market research, using tools like Google Analytics and CRM tools to track reporting and analytics.

Experience

Work history, roles, and key accomplishments

Brand Assistant

Wash War N wipe

Jul 2023 - Jun 2024 (11 months)

- Supported the development and execution of brand campaigns targeting.
- Assisted with content creation, digital asset coordination, and social media
scheduling.
- Conducted market research to inform marketing strategies and improve
audience targeting.
- Contributed to campaign reporting and analytics tracking using digital tools.

Customer Service Advisor

Bancolombia

Dec 2017 - Feb 2023 (5 years 2 months)

Delivered high-quality customer service for banking clients, assisting with financial services, transactions, and personalized support. Resolved complex client issues and collaborated with cross-functional teams to improve service processes and support customer satisfaction goals.

Customer Service Customer Relationship Management (CRM)Active Listening Empathy Cross Functional Collaboration Client Retention

Education

Degrees, certifications, and relevant coursework

Greenwich College

English Language Proficiency (Advanced), English Language Proficiency

Completed an English language proficiency certification at the Advanced level.

Universidad Autónoma de Occidente

Bachelor's degree, Marketing and International Business

2017 - 2021

Earned a bachelor’s degree in marketing and international business, building skills in customer relationship management, service innovation, and problem-solving.