Open to opportunities

Genesis Pimentel

@genesispimentel

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Bilingual customer service and virtual assistance professional with CRM/ERP and e-commerce expertise.

Dominican Republic

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What I'm looking for

I’m looking for a customer service or operations role where I can work remotely, manage CRM/ERP, support sales and communities, and apply my e-commerce background and bilingual communication to deliver fast, reliable results.

I’m a motivated and bilingual professional with 4+ years of experience across customer service, virtual assistance, e-commerce, and administrative support. I’m known for working effectively remotely and communicating clearly to keep processes moving.

In recent roles, I’ve coordinated influencer and agency communications, managed CRM pipelines and lead follow-ups, and supported content and community engagement. I maintain talent databases and tracking systems, build onboarding documents, and use performance insights to support marketing workflows.

I also bring hands-on operations experience, including ERP system management and appointment setting, plus customer support through tools like Salesforce and Zendesk. I’ve contributed to compliance and training as well, and I enjoy using structured task management to deliver efficient, client-focused outcomes.

Experience

Work history, roles, and key accomplishments

Influencer Coordinator

TaskMetas

Dec 2025 - Jun 2026 (6 months)

Coordinated influencer and agency communications, including rate negotiations and creator performance insight collection. Maintained talent tracking databases and supported end-to-end influencer marketing workflows with onboarding documents and campaign placement records.

Influencer Marketing Creator Relations Performance Analytics Onboarding Campaign Placement Records Pipeline Management

SDR I Operations Manager

AI Nexlify

Sep 2025 - Mar 2026 (6 months)

Drove outreach and relationship-building with manufacturing companies and founders. Managed CRM pipelines and lead follow-ups, and coordinated meetings and demos while supporting content creation.

Lead Generation Outreach Lead Follow Up Meeting Coordination Content Support

Community Manager I

The Wojo Media

Nov 2023 - Dec 2025 (2 years 1 month)

Created and scheduled influencer social media content and managed daily community engagement through comments and direct messages. Built relationships with followers and prospects and supported follow-ups to improve lead conversion and sales.

Social Media Management Content Scheduling Community Engagement Customer Communications Direct Messages Lead Conversion

Customer Service Ops Assistant

MoreHands Maid Service

Mar 2024 - Apr 2025 (1 year 1 month)

Provided administration and operations support, including ERP system management and appointment setting. Handled customer interactions, feedbacks, and payments via Salesforce and supported field workers in Spanish.

Customer Service ERP Systems Appointment Setting Salesforce

Senior Customer Service Associate

Gemini Trust & Safety

Sep 2022 - Mar 2024 (1 year 6 months)

Handled client support via Zendesk and supported quality assurance and training for junior associates. Participated in cross-functional supervision and handled KYC, compliance, and accounts.

Zendesk Customer Support Quality Assurance Training KYC Compliance Account Support

Operations Assistant and Client Support

New Leaf Service Contracts

Sep 2021 - May 2022 (8 months)

Assisted customers via calls and emails using CRM tools. Resolved technical issues and product inquiries while ensuring consistent client satisfaction and data accuracy.

CRM Tools Customer Support Customer Satisfaction

Executive Assistant

Scania Motors - Santo Domingo

Jun 2019 - Jan 2020 (7 months)

Supported the manager as a personal assistant with internal coordination and documentation. Organized appointments, managed files, and handled inventory.

Executive Assistance Support Management Scheduling Documentation File Management Inventory Management

Retail Sales Associate

InterExchange

Assisted customers on the front desk and sales floor and supported retail operations. Handled POS systems, inventory, merchandising, and customer service.

Retail Sales Front Desk Operations POS systems Inventory Management Merchandising Customer Service