Juan Pellerano

Involved in gathering information to identify potential business opportunities, create sales presentations, and enhance marketing strategies.

• Performed as the first point of contact, setting a daily goal of at least 2.0 appointments for prospective clients.
• Sorted, organized, and prioritized a call list before making outbound calls to over 625 potential customers per week.

• Boosted appointment-setting efficiency by 55% through strategic call scheduling and CRM database management.
• Achieved a 15% increase in booked appointments over 6 months by incorporating persuasive communication techniques and managing 150 - 200 calls daily.

• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets and close the 3.0 daily sales target.
• Spearheaded a local sales initiative that increased the number of agents from 4 to 9 within 4 months, raising overall sales volume by 40%.

• Daily coaching and personalized improvement plans for PIP agents boosted KPI’s and CSAT’s data, resulting in a 20% increase in one call resolution.
• Top-performing team in sales and customer service for 4 consecutive months.
• New employee training initiatives implemented with top performers.

• Trained and mentored newly hired personnel to fulfill various roles.
• Developed and implemented a successful onboarding program based on the 80/20 comprehension system.
• Provided daily coaching and mentoring sessions to employees.

• Assisted with updating technical support best practices for team use.
• Responded promptly to incoming sales leads and escalated requests for technical support.
• Assisted in developing and implementing training programs.

Activities and societies: Continuing Education in Computer Science.

Currently in the 3rd semester of Computer Engineering, focusing on various aspects of computer science and engineering principles.

Completed Baccalaureate in Physical and Mathematical Sciences, providing a strong foundation in mathematics and science.