Juan Pellerano

Acted as the first point of contact and set up a daily goal of at least 2.0 appointments for prospective clients. Used provided call list to sort, organize, and prioritize before making outbound calls to over 625 potential customers, per week.

Boosted appointment-setting efficiency by 55% through strategic call scheduling and CRM database management, resulting in enhanced sales team productivity and increased opportunity generation. Achieved a 15% increase in booked appointments over 6 months by incorporating persuasive communication techniques and strategic call scheduling, effectively managing 150 - 200 calls daily.

Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets, and close the 3.0 in sales daily target. Spearheaded a local sales initiative that elevated the number of agents from 4 to 9 within 4 months raising overall sales volume by 40%, utilizing leveraging strategic marketing tactics and rigorous data analysis.

Tracked KPIs and created constant improvement plans, on a task of 2 coaching’s per day. Analyzed and developed 20%, of the service goals for the inbound call center, maintaining the top-performing team for 4 months in a row. Developed and implemented preparation initiatives for new hires, with the help of 10% of our top performers.

Trained and mentored the 2 % of newly hired personnel to fulfill various roles. Developed and implemented a successful onboarding program, based on the 80/20 comprehension system. Provided 2% coaching and mentoring sessions to employees daily.

Assisted with the 10% of updating technical support best practices for use by the team. Responded promptly to incoming sales leads and escalated requests for technical support. Offered assistance in implementing and developing training programs.