Open to opportunities

Rabbi Sule

@rabbisule

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Detail-oriented customer service professional with remote experience.

Nigeria

Message

What I'm looking for

I seek a role that fosters growth and values customer-centric service.

I am a detail-oriented and proactive customer service professional with over two years of remote experience providing high-level support through various channels, including phone, email, chat, and social media. My proven ability to manage customer inquiries and resolve issues has been instrumental in maintaining service metrics such as handling time and quality assurance. Currently, I am enhancing my expertise in Virtual Assistance with ALX Africa, which complements my strong technical skills in CRM tools like Zendesk, FreshChat, and Zoho CRM.

In my recent role as a Senior Customer Care Associate and Quality Analyst at Reliance Health, I have successfully maintained high service levels and customer satisfaction while conducting quality analyses to ensure adherence to performance metrics. My experience includes onboarding and training new team members, which has improved productivity and customer outcomes. I am dedicated to maintaining accuracy, efficiency, and a customer-first approach in all my endeavors.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Care Associate & Quality Analyst

Current

Reliance Health

Jun 2023 - Present (1 year 11 months)

Currently providing high-level customer service via email, chat, and phone while conducting quality analysis to ensure adherence to performance metrics. Assisting with onboarding and training new team members to improve productivity and customer outcomes.

Customer Service Quality Assurance CRM Tools Microsoft Teams Zoom

Reconciliation Officer

OTP Internet Technology

Feb 2021 - May 2023 (2 years 3 months)

Reconciled financial data for accurate bank and payment records while working closely with clients to resolve discrepancies. Recognized for exceptional attention to detail and meeting critical deadlines.

Data Analysis Google Sheets Attention To Detail

Customer Care Associate

Reliance Health

May 2022 - May 2023 (1 year)

Delivered remote customer service through chat and email, efficiently resolving customer inquiries and managing updates within CRM systems. Supported health insurance clients with product inquiries and issue escalation.

Customer Service CRM Systems Data Management Communication

STEM Project Assistant Intern

CODEFEST International

Apr 2020 - Oct 2020 (6 months)

Supported project teams with administrative and technical tasks, including schedule and documentation management. Assisted in maintaining the project management system to ensure timely task completion.

Project Management Administrative Support Documentation Management Team Collaboration Time Management

Education

Degrees, certifications, and relevant coursework

ALX Africa

Virtual Assistance

2024 -

Currently enrolled in a Virtual Assistant course to enhance skills in administrative support, customer service, and remote work efficiency.

University of Ilorin

Bachelor of Science, Statistics

2014 - 2018

Grade: Second Class Upper

Completed a Bachelor of Science degree in Statistics with a Second Class Upper division, focusing on data analysis, statistical methods, and research techniques.