PAPatience Awogo
@patienceawogo
Remote customer service professional and virtual assistant skilled in CRM, support, and QA.
NigeriaWhat I'm looking for
I am a resourceful, proactive customer service professional and virtual assistant with over 2 years of remote experience resolving customer inquiries and supporting operations.
I have hands-on experience using Zendesk, Salesforce, HubSpot, Jira, Microsoft Office and Google Workspace to manage tickets, document workflows, and maintain high service quality.
Previously I worked as a Junior Software Tester, maintaining defect logs and project documentation for remote teams, and as a Health Care Assistant supporting data collection and patient coordination.
I deliver results through strong communication, empathy, time management, and a commitment to confidentiality and continuous improvement.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Koco's Patisserie
Oct 2023 - Present (2 years 4 months)
Serve as primary contact for customer inquiries via email, chat and phone, handling 50+ customers daily and maintaining a 92% customer satisfaction rating while meeting sub-3-hour response targets.
IBSupported remote QA activities by logging defects, maintaining test documentation, and coordinating with stakeholders using Jira and Microsoft tools to improve workflow efficiency.
Health Care Assistant
Irrua Specialist Teaching Hospital
Jan 2017 - Dec 2017 (11 months)
Assisted with EEG and ECG investigations, managed sensitive patient documentation and maintained data spreadsheets to support departmental coordination and outreach efforts.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science (Hons), Physiology
Completed a BSc (Hons) in Physiology, with studies concluding in 2016.
Dee Ultimate Comprehensive High School
Senior Secondary School Certificate, Secondary Education
Completed senior secondary school and obtained the Senior Secondary School Certificate in 2011.
IBM Code the Future / IBM CIC
Professional Certificates, Web Development / Software Testing
Completed certificates in HTML/CSS website development and software testing foundation through IBM-affiliated programs.
LEMP Training
Training Certificate, Software Testing
Completed a Software Testing Foundation training program.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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