Olivia Ogueri

I am a motivated and detail-oriented Customer Service Representative transitioning into a Virtual Assistant role. I recently completed the ALX Virtual Assistant program, where I gained proficiency in administrative support, time management, and digital tools to streamline business operations. My strong organizational, multitasking, and communication skills equip me to manage remote tasks efficiently, providing exceptional support to clients.

In my previous role as a Customer Care Consultant at Airtel Networks Nigeria, I managed customer inquiries and provided effective solutions through various digital communication channels. I consistently achieved high customer satisfaction ratings and contributed to team goals by maintaining detailed records of customer interactions and collaborating with internal teams to enhance service delivery. My experience has honed my ability to analyze customer feedback and identify trends for improvement.

With a Bachelor of Science in Botany from the University of Calabar, Nigeria, and a solid foundation in customer service, I am excited to leverage my skills in a Virtual Assistant position, where I can continue to provide value and support to clients.