Open to opportunities

Eniola Lawanson

@eniolalawanson

Customer Support Specialist | Customer Success | Virtual Assistant | CRM (Salesforce, Zoho, Microsoft Dynamics) | Remote

Nigeria

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I’m a customer support professional with over 4 years of experience helping customers through phone, email, chat, and digital channels. My background includes resolving account issues, handling escalations, maintaining accurate CRM records, and working with cross-functional teams to ensure customers receive timely and effective support.

I’ve worked in both office and remote environments and enjoy solving problems, communicating clearly, and creating positive customer experiences. I’m comfortable managing multiple conversations, documenting interactions thoroughly, and learning new support tools quickly.

I’m currently seeking a full-time remote opportunity in customer support, customer success, or virtual assistance where I can contribute to customer satisfaction, retention, and long-term business growth.

Experience

Work history, roles, and key accomplishments

Current

Virtual Administrative Assistant

Current

Zentful Blends

Apr 2024 - Present (2 years 4 months)

Provided administrative support including email management, scheduling, and data entry. Designed and executed email marketing campaigns to engage customers and promote new products while maintaining organized digital records.

Scheduling Data Entry Email Marketing Task Management Communication Skills

Current

Virtual Assistant

Current

Bee Creation

Oct 2023 - Present (2 years 10 months)

Provided customer support through social media and email, improving engagement and client retention. Maintained organized digital files and client data using Google Drive and Zoho CRM, ensuring workflow efficiency.

Customer Support Social Media Management Google Drive Zoho Slack Task Management Data Entry Client Communication

Current

Customer Service Representative

Current

Guaranty Trust Bank

Oct 2021 - Present (4 years 10 months)

Managed a high volume of customer inquiries, providing prompt and efficient support while maintaining a 90% First-Call Resolution Rate. Demonstrated strong problem-solving skills and commitment to customer satisfaction, consistently exceeding retention and satisfaction metrics.

Call Resolution Verbal Communication Google Workspace Data Entry Scheduling CRM