EL
Open to opportunities

Eniola Lawanson

@eniolalawanson

Customer service representative with 3+ years of experience.

Nigeria

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a highly motivated and customer-focused professional with over three years of experience in customer service, administrative support, and virtual assistance. My journey has been marked by a commitment to managing customer inquiries effectively, resolving issues, and maintaining high levels of customer satisfaction. I have honed my skills in utilizing various communication channels and CRM tools, allowing me to excel in both independent and collaborative environments.

At Guaranty Trust Bank, I managed a high volume of customer inquiries, achieving a 90% First-Call Resolution Rate. My ability to resolve complex customer complaints with professionalism and empathy has consistently exceeded retention and satisfaction metrics. Additionally, my role as a Virtual Assistant at Bee Creation has allowed me to enhance client engagement through social media and email support, further solidifying my expertise in customer relationship management.

Experience

Work history, roles, and key accomplishments

ZB
Current

Virtual Administrative Assistant

Zentful Blends

Apr 2024 - Present (1 year 2 months)

Provided administrative support including email management, scheduling, and data entry. Designed and executed email marketing campaigns to engage customers and promote new products while maintaining organized digital records.

Education

Degrees, certifications, and relevant coursework

AP

Abraham Adesanya Polytechnic

Higher National Diploma, Accountancy

2016 - 2018

Completed a Higher National Diploma in Accountancy, focusing on financial principles, accounting practices, and business management.

OT

Osun State College Of Technology

Ordinary National Diploma, Banking & Finance

2011 - 2013

Earned an Ordinary National Diploma in Banking & Finance, covering topics such as financial management, banking operations, and economic principles.

Tech stack

Software and tools used professionally

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Eniola Lawanson - Virtual Administrative Assistant - Zentful Blends | Himalayas