Eniola Lawanson
@eniolalawanson
Customer service representative with 3+ years of experience.
NigeriaWhat I'm looking for
I am a highly motivated and customer-focused professional with over three years of experience in customer service, administrative support, and virtual assistance. My journey has been marked by a commitment to managing customer inquiries effectively, resolving issues, and maintaining high levels of customer satisfaction. I have honed my skills in utilizing various communication channels and CRM tools, allowing me to excel in both independent and collaborative environments.
At Guaranty Trust Bank, I managed a high volume of customer inquiries, achieving a 90% First-Call Resolution Rate. My ability to resolve complex customer complaints with professionalism and empathy has consistently exceeded retention and satisfaction metrics. Additionally, my role as a Virtual Assistant at Bee Creation has allowed me to enhance client engagement through social media and email support, further solidifying my expertise in customer relationship management.
Experience
Work history, roles, and key accomplishments
Virtual Administrative Assistant
Zentful Blends
Apr 2024 - Present (1 year 2 months)
Provided administrative support including email management, scheduling, and data entry. Designed and executed email marketing campaigns to engage customers and promote new products while maintaining organized digital records.
Virtual Assistant
Bee Creation
Oct 2023 - Present (1 year 8 months)
Provided customer support through social media and email, improving engagement and client retention. Maintained organized digital files and client data using Google Drive and Zoho CRM, ensuring workflow efficiency.
Customer Service Representative
Guaranty Trust Bank
Oct 2021 - Present (3 years 8 months)
Managed a high volume of customer inquiries, providing prompt and efficient support while maintaining a 90% First-Call Resolution Rate. Demonstrated strong problem-solving skills and commitment to customer satisfaction, consistently exceeding retention and satisfaction metrics.
Education
Degrees, certifications, and relevant coursework
Abraham Adesanya Polytechnic
Higher National Diploma, Accountancy
2016 - 2018
Completed a Higher National Diploma in Accountancy, focusing on financial principles, accounting practices, and business management.
Osun State College Of Technology
Ordinary National Diploma, Banking & Finance
2011 - 2013
Earned an Ordinary National Diploma in Banking & Finance, covering topics such as financial management, banking operations, and economic principles.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Portfolio
eniolalawansonl.my.canva.siteJob categories
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