Cita World

I am a customer-focused and detail-oriented professional with over two years' experience in customer service, call center operations, and executive assistance. I consistently handle high volumes of client interactions while maintaining accuracy and professionalism.

In my current roles I support executives and property management teams by managing calendars, processing payments, and resolving account issues, achieving measurable improvements in response time and satisfaction. I leverage HubSpot and Zendesk to document interactions and streamline workflows.

I have led volunteer teams and coordinated program logistics, implementing digital record-keeping that reduced errors and increased efficiency. My certifications in Customer Service and Virtual Assistance complement my hands-on experience in remote and fast-paced environments.

I bring strong communication, active listening, multitasking, and project coordination skills, and I’m committed to delivering seamless support that improves client retention and team productivity.