Open to opportunities

Awwal Muhammed Aliyu

@awwalmuhammedaliyu

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Detail-oriented customer service professional with 5+ years of experience.

Nigeria

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What I'm looking for

I seek a remote role that values customer satisfaction and offers growth opportunities.

I am a detail-oriented and highly organized Customer Service and Administrative Support Professional with over 5 years of experience in customer relations, virtual assistance, executive support, and call center operations. My proven track record in enhancing customer satisfaction and managing high-volume client interactions has equipped me with the skills necessary to excel in fast-paced environments.

Throughout my career, I have demonstrated my ability to perform data entry, support administrative functions remotely, and maintain confidentiality while providing high-level virtual support to executives and teams. I am proficient in various CRM platforms and the Microsoft Office Suite, which allows me to effectively handle email communications, calendar management, and problem-solving tasks.

Experience

Work history, roles, and key accomplishments

Customer Relations Officer

The Deenway Academy

Mar 2019 - Present (6 years 4 months)

Handled high-volume inbound and outbound communications with parents and clients via phone, email, and live chat. Resolved inquiries and complaints professionally, achieving a 95% client satisfaction rating.

Customer Service Live Chat Support CRM Software Conflict Resolution

Customer Service Representative

Primary Health Care Centre

Jun 2017 - Present (8 years 1 month)

Delivered high-quality service to patients and staff, ensuring quick resolution of queries. Managed appointments, records, and real-time problem-solving for over 100 clients weekly.

Customer Service Appointment Management Record keeping Data Entry Problem Solving

Customer Service Technician / Data Entry Support

Grand Hills Group

Jan 2016 - Present (9 years 6 months)

Responded to clients' requests across multiple channels including calls, emails, and chats. Assisted sales team in resolving client concerns and boosting client retention by 20%.

Customer Service Data Entry Sales Support Communication Skills

Education

Degrees, certifications, and relevant coursework

Nigerian Defence Academy

M.Sc. Defence and Strategic Studies, Defence and Strategic Studies

Currently pursuing a Master of Science in Defence and Strategic Studies. This program focuses on advanced topics in defence, security, and strategic analysis.

Bayero University

B.Sc. International Relations, International Relations

Grade: Upper Second Class Honours

Completed a Bachelor of Science in International Relations with Upper Second Class Honours. The curriculum covered global politics, international law, and diplomatic studies.

Bayero University

Advanced Diploma in Mass Communications, Mass Communications

Grade: Upper Credit

Obtained an Advanced Diploma in Mass Communications with Upper Credit. This program provided comprehensive knowledge in media studies, communication theories, and practical journalism.