Mosebolatan Emmanuel
@mosebolatanemmanuel
I am a customer service professional with 3+ years delivering high-volume support and CRM-driven solutions.
What I'm looking for
I am a smart, reliable, detail-oriented customer service representative with over three years' experience supporting customers in both remote and on-site environments. I handle high call volumes, resolve complaints, and manage reservations and inquiries—often handling 80+ interactions per shift—while improving client satisfaction through optimized workflows.
I hold a Certified Virtual Assistant (ALX) credential and a Social Media Management certificate (Udemy), and I am proficient with Microsoft Office, Google Workspace, Trello, Asana, and CRM tools. I thrive in cross-time-zone teams, deliver tasks on time, and bring strong communication, multitasking, and project-management skills to roles in customer support, virtual assistance, and social media coordination.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
ALX
Jan 2024 - Present (1 year 8 months)
Completed intensive virtual administration training and coordinated team projects using Trello, Asana, and Google Workspace, delivering tasks on time with strong accuracy.
Education
Degrees, certifications, and relevant coursework
Udemy
Certificate, Social Media Management
Completed Social Media Management certificate on Udemy in 2025, covering content scheduling and audience engagement strategies.
ALX Africa
Certificate, Virtual Assistance
Completed Certified Virtual Assistant training with ALX in 2024, focusing on virtual administration and remote collaboration tools.
Federal University of Agriculture, Abeokuta
Bachelor of Science, Aquaculture and Fisheries Management
Bachelor of Science in Aquaculture and Fisheries Management completed at the Federal University of Agriculture, Abeokuta in 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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