Open to opportunities

sharon bello

@sharonbello

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Empathetic customer care professional driving exceptional client experiences.

Nigeria

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What I'm looking for

I seek a collaborative, customer-focused role where I can use CRM expertise, training experience, and empathetic support to improve response times, customer satisfaction, and operational processes.

I am an empathetic, service-oriented customer care professional with over three years of experience supporting pharmaceutical, healthcare, health-tech, and retail clients.

I excel at resolving inquiries via phone, email, and chat, and I am proficient with CRM platforms including Zoho, Salesforce, HubSpot, Zendesk, and Freshdesk, which helped me reduce response times and improve satisfaction.

I have led training and onboarding for interns in Python and UI/UX, supported telemedicine and digital health adoption, and produced CRM-based reports that surface recurring issues for management.

I am organized, detail-focused, and committed to building trust and loyalty through clear communication, accurate record-keeping, and fast, empathetic issue resolution.

Experience

Work history, roles, and key accomplishments

Current

Virtual Customer Support

Current

AllenSmart Limited

Aug 2023 - Present (2 years 2 months)

Handled 50+ daily inquiries across phone, email, and chat for pharmaceutical, healthcare and telemedicine platforms, reducing average response time by 30% and improving client satisfaction through effective triage and escalation.

Customer Support Zendesk Patient Coordination

Hybrid Intern Tutor

NITDA

Nov 2023 - Nov 2024 (1 year)

Facilitated onboarding and training for 25+ interns in Python and UI/UX, improving program completion rates by 15% and delivering project-management tool training to boost intern productivity.

Onboarding Python UI UX Slack Trello Notion Mentoring

Virtual Assistant / Project Support

LandmarkUniversity Development Ventures

Jan 2022 - Sep 2023 (1 year 8 months)

Managed orders, payments and customer records with 100% accuracy in Zoho CRM and Excel, maintained a 90%+ satisfaction rating through empathetic complaint resolution and weekly feedback reporting.

Order Management Zoho Excel Data Entry Administrative Support

Microbiologist Intern

Giwa Hospital

Apr 2022 - Apr 2023 (1 year)

Supported laboratory research projects, ensured compliance with quality standards, coordinated research team schedules, and contributed to documentation and reporting to enhance knowledge sharing.

Laboratory Support Project Coordination Quality & Compliance Documentation Reporting Scheduling

Education

Degrees, certifications, and relevant coursework

Landmark University

Bachelor of Science (Honours), Microbiology

Activities and societies: Held leadership roles (Hall Representative, Welfare Secretary); participated in laboratory research and internship activities.

Completed a Bachelor of Science (Honours) in Microbiology, graduating in August 2023; coursework and training supported laboratory research and quality-compliant practices.