Faith Ojumu

I am a results-driven customer service professional with over six years of hands-on experience working in fast-paced contact center and digital support environments. I excel at resolving complex inquiries, improving customer satisfaction, and contributing to upsell and retention efforts.

I have progressed through roles in customer care, quality assurance, and senior customer service leadership, where I supervised teams, mentored new hires, reduced onboarding time and errors, tracked KPIs, and drove first-contact resolution and process improvements.

I am skilled with CRM platforms (Zoho Desk, SalesIQ, Avaya, Salesforce), QA processes, MS Office and Google Workspace, Zendesk, and I contribute beyond support through travel coordination, content work, and volunteer event responsibilities.