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Favour Nnaemeka

@favournnaemeka

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Customer service and sales professional improving retention through quality assurance and responsive support.

Nigeria

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What I'm looking for

I’m looking for a remote or hybrid customer service/call role where I can resolve inquiries fast, support sales and retention, and continuously improve quality using CRM and strong documentation to hit measurable targets.

I’m a results-driven customer service, call, and sales professional with strong experience managing high-volume customer interactions. I focus on resolving issues quickly, driving retention, and delivering consistent performance through clear communication and disciplined follow-through.

In quality and customer support work, I’ve monitored 1,500+ customer interactions monthly, achieving strong quality scores (97% average) while identifying service improvements that reduced escalations by 20% and improved customer satisfaction. I’m comfortable handling complaint resolution, order processing, CRM usage, and online chat support to meet service and performance targets.

Across administrative and virtual roles, I’ve supported multiple stakeholders and clients at once—managing calendars, email, scheduling, research, and documentation with high accuracy. I bring remote work readiness, attention to detail, and organized reporting to help teams operate smoothly while keeping response times fast.

Experience

Work history, roles, and key accomplishments

Executive Assistant Intern

Nigerian Social Insurance Trust Fund (NSITF)

Jan 2025 - Jan 2026 (1 year)

Provided administrative and executive support to the General Manager, managing 35+ tasks weekly, calendars, and scheduling for 25+ meetings per month. Prepared 60+ reports and coordinated cross-department communication to improve response times and track executive action items.

Executive Assistance Administrative Support Calendar Management Scheduling Appointment Coordination Report Preparation Document Management Meeting Coordination

Quality Service Control (QSC) Agent

BrandBoosters

Jan 2022 - Jan 2025 (3 years)

Monitored 1,500+ customer interactions monthly and performed quality assurance reviews to maintain a 97% average quality score. Identified service improvement opportunities that reduced escalations and improved customer satisfaction outcomes.

Quality Assurance Compliance Monitoring Service Improvement Customer Satisfaction

Customer Service Representative

Champions Bakery

Jan 2020 - Jan 2022 (2 years)

Handled 50+ daily customer inquiries, resolving 90% on first contact, and processed 100+ customer orders weekly with 99% accuracy. Provided onsite and remote support for 1,000+ customers and supported improvements in customer satisfaction through team collaboration.

Customer Service Complaint Resolution Customer Support Order Processing Onsite Support Team Collaboration

Customer Service & Sales Representative (Intern)

JCEE

Jan 2018 - Jan 2019 (1 year)

Assisted 120+ customers weekly with product information and sales inquiries, contributing to an 18% improvement toward monthly team sales targets. Maintained accurate customer account records and supported promotional activities that increased sales and repeat customer rates.

Customer Service Sales Support Product Support Customer Engagement Record keeping Customer Relationship Management Promotional Activities Repeat Customer Support

Virtual Assistant (Contract)

JHL

Jan 2025 - Present (1 year 6 months)

Provided remote administrative and operational support to 5 clients simultaneously, managing 100+ emails and weekly schedules. Conducted research, maintained documentation, performed accurate data entry, resolved customer inquiries, and supported social media coordination.