Precious Ikono
@preciousikono
Customer service and operations partner resolving client inquiries remotely, fast.
NigeriaWhat I'm looking for
I handle customer and client inquiries across email, chat, and phone—keeping records, following up, and closing issues within agreed timelines.
At SALI AI Technologies (UK), I managed day-to-day operational workflows, learned new internal systems quickly, and produced operational summaries and client communication reports for leadership.
At Interswitch Group, I supported up to 678 inquiries weekly, maintained a 95% satisfaction rate, and helped cut average response time by 15% by redesigning the team inquiry workflow.
I’ve also led customer and vendor relations remotely at Sweeftly E-Commerce (UK), using CRM tools and Google Workspace to keep client data and interaction logs accurate across thousands of accounts.
Experience
Work history, roles, and key accomplishments
Customer Service and Operations Representative
SALI AI Technologies
Aug 2025 - Present (1 year)
Handled customer inquiries across email and chat, managed operational workflows, and maintained structured records for all interactions.
Customer Relations Manager and Service Representative
Sweeftly E-Commerce
Feb 2025 - Mar 2026 (1 year 1 month)
Managed communications across 2,132 accounts, resolved billing queries and escalations, and maintained 100% data accuracy in CRM.
Customer Service Representative
Interswitch Group
Jun 2024 - Dec 2024 (6 months)
Handled up to 678 customer inquiries weekly, maintained a 95% satisfaction rate, and reduced response time by 15% through workflow redesign.
Customer Service and Administrative Support Officer
Health Connect 247
May 2021 - Dec 2022 (1 year 7 months)
Managed inbound and outbound communications, handled appointment scheduling, and maintained confidential client records with 98% accuracy.
Education
Degrees, certifications, and relevant coursework
University of Uyo
Bachelor of Science, Human Anatomy
Bachelor of Science in Human Anatomy from the University of Uyo, Akwa Ibom State, Nigeria, completed in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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