Looking for a job

Promise Nwokereke

@promisenwokereke

I turn chaos into clarity. Customer Support & Operations Specialist, 4+ years experience, available full time across international time zones.

Nigeria

Message

What I'm looking for

A fully remote customer support or operations role where I can manage communications, coordinate workflows and deliver exceptional service independently across international time zones.

When a team needs someone who can manage customer communication, coordinate workflows and make sure nothing falls through the cracks, that's me.

With 4+ years of experience across healthcare, nonprofit and e-commerce environments, I bring:

• 100% response rate across email, phone and live chat

• 99% CRM accuracy across HubSpot, Salesforce and Zendesk

• Workflow coordination and task management across remote teams

• Process documentation, scheduling and lead management for 1,000+ contacts

I work independently across US and international time zones, communicate on Slack and manage tasks on ClickUp, Asana and Monday.com without supervision.

Experience

Work history, roles, and key accomplishments

Lead Generation Specialist

Social Media Ministries

Nov 2025 - Feb 2026 (3 months)

Managed communications and CRM records for 1,000+ contacts for a US-based nonprofit across international time zones. Maintained structured, accurate data for reporting and completed weekly tasks with no missed deadlines while working remotely without supervision.

Lead Generation Prospect Research Remote Customer Support Record keeping

Education

Degrees, certifications, and relevant coursework

Digital Witch Support Community

IT Support and Virtual Assistant Training, IT Support and Virtual Assistant

2025 - 2026

Completed intensive remote training in CRM management, live chat/customer support tools, client communication, and data management. Gained hands-on experience with Zendesk, Freshdesk, Intercom, HubSpot, Salesforce, and Apollo.