Patience james
@patiencejames
Customer Support Representative at Holafly Limited, troubleshooting eSIM setup and connectivity issues across chat, email, and video.
NigeriaWhat I'm looking for
At Holafly Limited, I support customers with eSIM setup, activation, configuration, and connectivity troubleshooting across chat, email, and video. I also work with cross-functional teams to investigate recurring technical problems and help resolve service requests, orders, and refunds.
At Multichoice Nigeria limited, I responded to customer queries through live chat, helped users navigate product features, and documented or escalated cases. At Outsource BPO, I managed email correspondence for three clients and reduced response time by 50%.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Holafly Limited
Jan 2026 - Present (10 months)
Diagnose and resolve complex technical issues across chat, email, and video channels, ensuring minimal downtime and reliable connectivity. Provide expert support for eSIM setup, activation, configuration, and troubleshooting.
Chat Support Customer Service Representative
Multichoice Nigeria Limited
Sep 2023 - Jan 2026 (2 years 4 months)
Respond to customer queries via live chat platforms promptly and assist users in navigating product features or resolving issues. Maintain chat accuracy while managing multiple conversations and log interactions in CRM tools.
Customer Service Representative
Outsource BPO
Mar 2022 - Jan 2023 (10 months)
Managed email inboxes and prioritized correspondence for three clients, reducing response time by 50%. Coordinated calendars and scheduled 200+ virtual meetings per year across multiple time zones.
Customer Service Representative
Techinvaders Limited
Feb 2019 - Jan 2021 (1 year 11 months)
Greeted and welcomed clients, answered 30+ calls from clients each week, and directed visitors to the appropriate person or office. Performed clerical duties such as filing, database documentation, and supply inventory.
Education
Degrees, certifications, and relevant coursework
Western Delta University
Bachelor's Degree
2016 - 2021
Pursued a Bachelor's degree from Western Delta University, Oghara, from September 2016 to April 2021.
International Management and Finance Institute
National Diploma, Computer Science
2012 - 2014
Completed a National Diploma in Computer Science from 2012 to 2014.
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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