Itoro Ekpo
@itoroekpo1
Customer service professional delivering multichannel support, data accuracy, and strong client relationships.
NigeriaWhat I'm looking for
I am a customer service professional with over four years of experience delivering multichannel support across email, chat, and voice channels. I have consistently achieved high satisfaction scores through empathetic, solutions-driven service and first-contact resolution whenever possible.
I specialize in CRM and ticketing systems (HubSpot, Zendesk, Zoho), client onboarding, data entry, and SLA compliance, and I have supported process improvements by providing actionable reports and collaborating with cross-functional teams. My background includes administrative support and inventory/customer-facing roles that reinforced my attention to detail and communication skills.
I bring professionalism, strong problem-solving, and time-management skills to roles focused on customer retention and operational excellence, and I strive to enhance customer experience while meeting organizational goals.
Experience
Work history, roles, and key accomplishments
Administrative & Client Data Specialist
Ruyi Communications Ltd
Jan 2022 - Aug 2023 (1 year 7 months)
Delivered multichannel frontline support and maintained accurate CRM client records, producing reports that informed improvements and helped resolve escalations to boost client satisfaction.
Customer Service Executive
Noble Choice Global Ventures
Jan 2019 - Oct 2021 (2 years 9 months)
Handled inbound/outbound calls, email and chat to achieve high first-contact resolution and managed tickets to maintain SLA compliance while improving client retention.
Executive Administrative Assistant
Ruyi Communications Ltd
Aug 2017 - Mar 2018 (7 months)
Served as first point of contact for executives, managed client communications and coordinated meetings while escalating and tracking client requests to resolution.
Inventory Associate & Customer Service Rep
People’s Choice Aluminum
Jul 2015 - Apr 2016 (9 months)
Provided in-person and phone customer support for orders, returns and product inquiries while monitoring stock levels to improve service delivery and order accuracy.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Benin
Bachelor of Science, Accounting
2012 - 2018
Completed a Bachelor of Science in Accounting at the University of Benin from 2012 to 2018.
St. Marks College, Old Oko-Oba
West African Senior School Certificate Examination (WASSCE), Secondary Education
2001 - 2007
Completed West African Senior School Certificate Examination (WASSCE) at St. Marks College, Old Oko-Oba between 2001 and 2007.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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