Open to opportunities

Goodness Ezeugbor

@goodnessezeugbor

Customer service professional delivering calm, high-volume support and sales growth through clear communication and CRM.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can deliver calm, high-quality customer experiences in a fast-paced environment, resolve issues end-to-end, and use CRM tools to support customers while contributing to team targets and continuous improvement.

I’m a friendly, reliable customer service professional who handles issues calmly and efficiently in fast-paced environments. I communicate clearly and professionally to ensure customers feel heard, valued, and satisfied, while managing multiple tasks effectively.

In my roles, I’ve supported customers at scale—handling 100+ enquiries per week and 40+ emails—using tools like Intercom, Hubspot, and WhatsApp to resolve billing concerns, negotiate repayment arrangements, and document interactions accurately. I’ve also driven growth by teaching customers and technicians how to use apps and encouraging subscriptions and credits, while consistently meeting tight deadlines.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Helpxperts

Jan 2025 - Present (1 year 6 months)

Managed 100+ customer enquiries per week and responded to 40+ emails, providing timely support. Used Intercom for follow-ups on outstanding balances, negotiated repayment arrangements, resolved billing and order issues, and kept accurate CRM documentation.

Customer Support Problem Solving Conflict Resolution Intercom Salesforce CRM Billing Support Product Knowledge Multitasking Time Management Customer Complaint Resolution

Customer Service & Sales Representative

Fixtops AI

Jan 2025 - Present (1 year 6 months)

Used Hubspot to manage customer, technician, and lead communications via email, text, WhatsApp, and phone. Drove subscriptions by teaching the Fixtops AI app, encouraging credit purchases, following up with PressOne, and confirming service completion while updating records.

Customer Support Sales HubSpot WhatsApp PressOne Email Communication Lead Follow Up Issue Resolution Feedback Collection Service Completion Confirmation

Executive Assistant

Edje Security Services Ltd

Jan 2024 - Present (2 years 6 months)

Served as the first point of contact for clients and employees, handling inquiries, complaints, and follow-ups to maintain service satisfaction. Supported recruitment and documentation by drafting job openings, conducting preliminary screening/interviews, and managing contracts, invoices, payroll-related records, and client documentation.

Executive Assistance Client Communication Complaint Handling Recruitment support Documentation Management Payroll Support Employee records management Operations Support

Sales Representive

Iscent Hub and Stores

Jan 2021 - Present (5 years 6 months)

Acted as the first point of contact for customers, explaining products and services and resolving complaints to support positive service experiences. Managed sales and payments using POS, tracked cash deposits/withdrawals, monitored inventory and stock counts, trained staff, and referred complex issues to the right departments.

Customer Service Sales Payment Processing Stock Count Inventory