Looking for a job

Oluwasemilore Adewusi

@oluwasemiloreadewusi

Customer support representative providing client assistance and resolving 90% of customer service and digital marketing issues as a freelancer.

Nigeria

Message

What I'm looking for

I’m looking to contribute to customer satisfaction by providing excellent customer service, building positive relationships, supporting administrative processes, and finding effective solutions to challenges.

As a freelancer, I respond to client queries by email, phone, and live chat, and provide accurate assistance. I resolved 90% of client issues related to customer service and digital marketing services.

I coordinate enquiries, appointments, follow-ups, and administrative tasks, and document customer interactions and resolutions in CRM software.

I also support candidate screening and follow-ups, sharing updates with internal teams to help customer service and recruitment processes run smoothly. My background in Nursing Science has helped me develop organisational skills and attention to detail.

Experience

Work history, roles, and key accomplishments

Current

Freelance Customer Support

Current

Freelance

Jan 2024 - Present (2 years 9 months)

Provided prompt client support via email, phone, and live chat, resolving 90% of issues related to customer service and digital marketing. Maintained accurate records in CRM software and coordinated administrative tasks.