Open to opportunities

Heritage Adetunji

@heritageadetunji

Message

Customer service professional specializing in remote email, chat, and multi-channel support.

Nigeria

Message

What I'm looking for

I seek remote or hybrid customer support roles where I can use empathy, CRM expertise, and multi-channel skills to improve satisfaction and first-contact resolution.

I am a dedicated customer service and administrative support professional with over 3 years' experience providing remote support across sales, logistics, fashion, and humanitarian sectors. I consistently resolve customer complaints, manage high-volume communications, and support teams using CRM tools, Google Workspace, email marketing platforms, Grafana, and remote collaboration tools.

I pride myself on empathy, professionalism, and delivering measurable improvements in customer satisfaction and first-contact resolution. My background includes order processing, escalation management, scheduling, and supporting marketing and logistics coordination, backed by formal training in soft skills and service excellence.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Ella Beauty Cosmetics

Jun 2025 - Present (5 months)

Manage customer inquiries across phone, email, and social media, resolve complaints, and process orders/returns to improve satisfaction and support sales promotions.

Customer Support CRM Order Processing Google Workspace Multichannel Support Escalation Management

Current

Customer Service Representative

Current

Glacique Africa

Jan 2025 - Present (10 months)

Handled 50+ daily inquiries via phone and email, achieving 90% first-contact resolution while processing and tracking orders and coordinating dispatch for timely delivery.

Outlook CRM Dispatch Coordination First Contact Resolutions

Secretary / Humanitarian Intern

World Institute for Peace

Feb 2024 - Jan 2025 (11 months)

Served as first contact for clients, managed inquiries and scheduling, documented interactions and reports, and supported community coordination events with cultural sensitivity.

Scheduling Report Preparation Empathy Documentation Cultural Sensitivity

Customer Service Representative

Kobomart Enterprises

Mar 2024 - Dec 2024 (9 months)

Provided phone, email, and social media support, resolved service issues, processed returns/exchanges, and documented customer feedback while exceeding support KPIs.

Multichannel Support Returns Processing Social Media Support Product Knowledge KPIs Documentation CRM

Administrative Secretary

Mr Errands Logistics

Mar 2022 - Aug 2023 (1 year 5 months)

Organized executive calendars and meetings, maintained client communications, managed orders, and updated shipment status to support logistics operations.

Executive Support Calendar Management Client Communication Order Management Shipment Tracking Documentation Time Management

Industrial Trainee

Federal Neuro-Psychiatric Hospital

May 2021 - Oct 2021 (5 months)

Supported drug research documentation and clinical protocol compliance, collaborating with medical teams to ensure data accuracy and reporting integrity.

Clinical Documentation Compliance Report Preparation Team Collaboration Attention To Detail Healthcare Support