Yemi Olugbemi
@yemiolugbemi
Customer service professional with remote support expertise and CRM proficiency.
NigeriaWhat I'm looking for
I am a detail-oriented customer service professional with three years of remote support experience in high-volume environments, skilled in email support, call handling, CRM platforms (Zendesk, Salesforce, HubSpot), and data entry. I consistently exceed KPIs, improved average handling time, and contributed to process and script optimizations that elevated customer satisfaction scores to 90%+ and 95%+ in different roles.
I bring strong written and verbal communication, a customer-first mindset, and proven use of productivity and AI tools (Google Workspace, MS365, ChatGPT) to streamline support workflows. I enjoy collaborating cross-functionally, mentoring peers on quality communication, and driving measurable improvements in efficiency and customer experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Bright Solutions Call Center
Mar 2022 - Present (3 years 9 months)
Responded to high-volume customer inquiries and achieved a 95%+ satisfaction score while improving appointment scheduling efficiency by 30% through Calendly integrations and optimized scripts.
Virtual Customer Support Specialist
Global Virtual Assistants
Jun 2021 - Feb 2022 (8 months)
Managed customer emails and remote call handling for multiple clients, maintained zero data entry errors, and used AI tools to streamline responses and reduce support workload.
Call Center Agent
Sunshine Communications
Jan 2020 - May 2021 (1 year 4 months)
Handled 50+ calls daily with a 90%+ positive feedback score, documented 500+ weekly interactions in Salesforce with 99% accuracy, and ranked in the top 10% for resolution speed.
Education
Degrees, certifications, and relevant coursework
Les Cours Sonou University
Bachelor of Arts, Communications
Completed a Bachelor of Arts in Communications at Les Cours Sonou University in Cotonou, Benin.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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