Open to opportunities

Adejimi Oluwapelumi

@adejimioluwapelumi

Message

Customer service professional driving high satisfaction and operational efficiency.

Nigeria

Message

What I'm looking for

I seek a remote role where I can use my customer service and administrative skills to improve efficiency, support teams, and increase customer satisfaction.

I am an experienced customer service professional with over two years delivering high-quality client support, administrative coordination, and operational improvements. I consistently achieve strong performance metrics, including a 95% customer satisfaction rate and fast, accurate data management.

My background includes managing high-volume email and calendar workflows, coordinating meetings and travel, and supporting multi-channel customer inquiries with CRM and PMS tools. I improve client retention through timely, personalized responses and technology-driven process improvements.

I hold a B.A. in English Language and relevant certifications, and I am seeking a dynamic remote role where I can leverage my communication, administrative, and technical skills to enhance efficiency and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Administrative Manager

Current

Flowsoft.io

Jan 2025 - Present (1 year 5 months)

Managed email and calendar operations, coordinated travel and virtual events, and maintained client records with 99% data accuracy while handling 30+ daily inquiries and achieving a 4.8/5 customer satisfaction score.

Data Entry Travel Coordination Customer Support Communication

Customer Service Representative

Lulifiber Telecom

Jan 2022 - Dec 2024 (2 years 11 months)

Delivered customer support across channels, achieving a 95% customer satisfaction rate and consistently exceeding call quality and resolution time metrics to improve client retention.

Customer Service Google Workspace Call Resolution Customer Retention Communication Performance Metrics Ticketing Systems

Customer Service Representative

Lekki Oxford Hotel

Jan 2021 - Dec 2022 (1 year 11 months)

Enhanced guest experience using PMS and CRM tools, driving a 20% increase in positive feedback and improving operational efficiency by 15% through cross-department coordination.

PMS CRM Customer Feedback

Education

Degrees, certifications, and relevant coursework

National Open University of Nigeria

Bachelor of Arts, English Language

Completed a Bachelor of Arts in English Language, focusing on communication and language skills relevant to customer service and administrative roles.