Pauline KwokPK
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Pauline Kwok

@paulinekwok

Customer Success and Project Management professional with data analytics expertise.

Canada

What I'm looking for

I seek a role that fosters collaboration, innovation, and growth opportunities.

I am a dedicated Customer Success and Project Management professional with a strong background in data analytics. Currently, I work at StackAdapt Inc, where I design and maintain automated reporting dashboards using tools like Tableau and Power BI. My efforts have led to a 30% reduction in manual reporting tasks and improved data accuracy, showcasing my commitment to leveraging technology for operational efficiency.

Throughout my career, I have consistently focused on enhancing customer experiences and driving retention. At Sockrates Worldwide LLC, I acted as the primary point of contact for high-value clients, ensuring clear communication and alignment of expectations. My ability to streamline workflows resulted in a significant increase in client satisfaction. I thrive in collaborative environments, working closely with cross-functional teams to analyze data and inform strategic decisions.

Experience

Work history, roles, and key accomplishments

StackAdapt Inc logoSI
Current

Reporting Architect

Aug 2021 - Present (3 years 10 months)

Designed and maintained automated reporting dashboards using Tableau, Power BI, and Thoughtspot. Automated reporting workflows with SQL and Python, enhancing data accuracy and reducing manual effort. Collaborated with teams to analyze product usage data and identify upsell opportunities, contributing to a significant increase in client retention.

SL

Project Manager / Account Manager

Sockrates Worldwide LLC

Aug 2022 - Dec 2023 (1 year 4 months)

Served as the primary contact for high-value clients, ensuring effective communication and project execution. Utilized Asana, Salesforce, and Airtable for project management, resulting in improved customer satisfaction and retention. Conducted quality assurance reviews to maintain high standards in deliverables.

Education

Degrees, certifications, and relevant coursework

Seneca College logoSC

Seneca College

Diploma, Hospitality and Tourism

2013 - 2015

Grade: 3.8

Earned a Diploma in Hospitality and Tourism with Honours, gaining knowledge in customer service, management, and industry practices.

OCAD University logoOU

OCAD University

Bachelor of Design, Design

2009 - 2013

Completed a Bachelor of Design, focusing on design principles and practices, preparing for a career in creative industries.

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Pauline Kwok - Reporting Architect - StackAdapt Inc | Himalayas