Zoë Hunt
@zohunt
Results-driven professional with 10+ years in client service and data analysis.
CanadaWhat I'm looking for
I am a results-driven professional with over 10 years of experience in client service, technical consulting, and data analysis. My career has been dedicated to delivering solutions that enhance operational efficiency and improve client outcomes. I have a proven track record of managing cross-functional teams, resolving complex issues, and leveraging advanced tools to drive success.
Currently, I am expanding my technical expertise by learning Python for automation and data analysis. In my most recent role as a Customer Success Representative at Vista Credit, I manage high-volume client interactions, proactively identify opportunities for process improvements, and collaborate with teams to align strategies with organizational goals. My previous experiences have equipped me with strong interpersonal and leadership abilities, allowing me to build lasting client relationships and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Success Representative
Vista Credit
Feb 2024 - Present (1 year 4 months)
Managed high-volume client interactions, resolving technical issues and delivering timely resolutions. Proactively identified and implemented process improvements to enhance customer experience and satisfaction.
Customer Support Specialist
WorkTango
Sep 2022 - Present (2 years 9 months)
Delivered technical guidance and support for WorkTango's HR platform, optimizing client accounts and enhancing functionality. Provided end-to-end troubleshooting to ensure seamless client operations.
Insurance Advisor
TD Insurance
Jul 2021 - Present (3 years 11 months)
Assisted customers with advanced financial solutions and digital tools, ensuring comprehensive support. Delivered exceptional service while efficiently resolving complex customer inquiries.
Client Service Representative
Humi
Feb 2021 - Present (4 years 4 months)
Cultivated trust through personalized consultations and best practice recommendations for clients. Optimized client accounts to align with their specific business objectives and maximize value.
Subject Matter Expert
ADP Canada
May 2018 - Present (7 years 1 month)
Managed a portfolio of over 500 clients, addressing legislative, technical, and programmatic challenges. Collaborated with management to streamline escalations and improve overall service efficiency.
Customer Service Representative
Scotiabank
Apr 2018 - Present (7 years 2 months)
Provided personalized assistance for banking services, including account management and digital tools. Addressed customer inquiries promptly, ensuring high satisfaction and building long-term relationships.
Senior Call Centre Manager
Admiral Insurance
Jun 2015 - Present (10 years)
Led and developed a high-performing team of call center representatives, implementing training and performance metrics for exceptional service. Streamlined call center processes by analyzing KPIs and implementing data-driven strategies to improve first-call resolution.
Education
Degrees, certifications, and relevant coursework
Nova Scotia Community College
Certificate, American Sign Language (ASL) Studies
Completed a certificate program focusing on American Sign Language. Studied American Sign Language I & II, gaining foundational knowledge in ASL.
Gravenhurst High School
Ontario Secondary School Diploma, General Studies
Obtained the Ontario Secondary School Diploma.
Availability
Location
CanadaAuthorized to work in
Website
zohunt.github.io/Zoe-HuntJob categories
Interested in hiring Zoë?
You can contact Zoë and 90k+ other talented remote workers on Himalayas.
Message ZoëFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
