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Ahnaf Choudhury

@ahnafchoudhury

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Data analyst with 5+ years of experience in business operations.

Canada

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What I'm looking for

I am seeking a role that values data-driven decision-making and offers opportunities for professional growth.

With over five years of experience in data analysis and business operations, I have honed my skills in SQL, Databricks, and PySpark, focusing on optimizing Azure-based data pipelines. My efforts in leading data transformation initiatives have resulted in a 20% increase in reporting accuracy and a 25% reduction in processing time. I thrive in collaborative environments, having successfully managed Agile sprints and user story development in Azure DevOps, which helped reduce backlog issues by 30% and improve delivery timelines.

My professional journey includes roles at Yorkville University and Wealthsimple, where I contributed to strategic planning and decision-making processes through data-driven insights. I have a proven ability to translate complex business needs into actionable requirements, enhancing client satisfaction and team productivity significantly. I am passionate about leveraging data to drive operational efficiency and support organizational goals.

Experience

Work history, roles, and key accomplishments

Current

LMS System Analyst

Current

Yorkville University / Toronto Film School

Dec 2022 - Present (2 years 5 months)

Administered and maintained on-premises and cloud-based infrastructure, ensuring operational stability. Monitored and troubleshot critical IT systems, implementing automation solutions to enhance efficiency.

System Administration Cloud Infrastructure IT Operations Technical Support Learning Management Systems Data Analysis Process Improvement Automation Troubleshooting Documentation

Operations Support Analyst

Wealthsimple

Dec 2021 - Jun 2022 (6 months)

Collaborated with the Fraud team using JIRA to address client account security concerns and mitigate risks. Performed data analysis and generated reports to identify trends, enabling data-driven decision-making within operations.

Jira Data Analysis Risk Mitigation Strategic Planning SQL Security Protocols Business Intelligence

Client Experience Associate – COVID-19 Testing Team

Switch Health

Mar 2021 - Dec 2021 (9 months)

Supported and guided team members in delivering outstanding client experiences across all communication channels. Led data-driven initiatives to streamline communication processes, enhancing client support efficiency.

Client Experience Team Leadership Communication SQL Data Reporting Process Improvement

Credit Collection Consultant

Rogers Communications Canada

Jun 2020 - Dec 2020 (6 months)

Conducted thorough diagnosis of various issues and skillfully proposed effective solutions, while also adeptly negotiating payment arrangements. Collaborated closely with collection agencies, providing prompt and professional confirmation, and diligently following up with customers.

Diagnosis Issues Negotiation SQL Data Analysis Process Improvement Business Analysis

Sales Consultant

Rogers Communications Canada

Oct 2018 - Jun 2020 (1 year 8 months)

Received awards for achieving high Customer Net Promoter Scores (NPS), reflecting a commitment to service excellence. Contributed to onboarding and training initiatives for new associates.

Customer Service Sales Net Promoter Score (NPS)Training Onboarding Sales Targets Customer Satisfaction Communication Team Collaboration Performance Management

Education

Degrees, certifications, and relevant coursework

Star 6 Sigma Global Academy

Certificate, Lean Six Sigma Green Belt (LSSGB)

Activities and societies: DMAIC - delivering solution to problems within various cases, and processing flows. Business Case: Executed Lean Six Sigma tools to combat late deliveries affecting customers for Toys [{

Completed the Lean Six Sigma Green Belt (LSSGB) program, focusing on the DMAIC methodology to solve problems and optimize process flows. Applied Lean Six Sigma tools to address late deliveries for Toys "R" Us, conducting root cause analysis and presenting solutions.

University of New South Wales

Bachelor of Science, Computer Science

The University of New South Wales (UNSW) is a public research university based in the Australian city of Sydney. While it is a public university, it is also a member of several international university networks, including the Association of Pacific Rim Universities (APRU) and the Global Tech Alliance. The university has a strong reputation in both research and teaching, and it is ranked among the