Mo Abiodun

I am a dedicated Customer Experience Strategy professional with extensive experience in designing and enhancing services that prioritize people, processes, and platforms. My background in innovative business analysis allows me to effectively collaborate with teams to improve business systems and end-user satisfaction. I am passionate about leveraging my skills in research, analysis, and problem-solving to drive meaningful improvements in customer experience.

Throughout my career, I have successfully implemented customer feedback surveys and organized initiatives that foster employee engagement and enhance service quality. For instance, at the City of Guelph, I developed a tailored Customer Experience Maturity Model that significantly improved service delivery within the public sector. My experience as a Customer Experience Manager at Leatherback, a fast-paced Fintech startup, allowed me to create strategies that increased customer acquisition and retention, showcasing my ability to adapt and thrive in dynamic environments.

With a Master’s degree in Service Management & Design and a strong foundation in economics, I am equipped with the knowledge and skills necessary to drive customer-centric strategies. I am eager to bring my expertise in service design thinking, process improvement, and stakeholder management to a forward-thinking organization that values innovation and customer satisfaction.