Looking for a job

Nora Hanon

@norahanon

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Admin & operations pro helping teams run smoothly with clarity, communication, and care.

United States

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What I'm looking for

I’m looking for a remote or hybrid role where I can support a great team through organization, communication, and problem-solving. I enjoy making things run smoothly behind the scenes and would love to join a company that values creativity, kindness, and good collaboration.

I bring over a decade of experience across administrative support, operations, and people-focused roles — including in creative agencies, startups, nonprofits, and direct-to-consumer brands. I’ve supported founders, executives, and cross-functional teams in both remote and hybrid environments, managing scheduling, documentation, internal systems, customer success, and onboarding.

My strengths lie in clear communication, calm under pressure, and improving internal processes to help people thrive at work. I’m passionate about inclusive systems, mission-driven work, and simplifying complex logistics. As a first-generation American fluent in Spanish and experienced in culturally sensitive communication, I value empathy, trust-building, and accountability.

Outside of work, I’m curious about journalism, design, restorative justice, and helping teams work with more intention and joy.

Experience

Work history, roles, and key accomplishments

Current

Founder & Remote Ops Assistant

Current

Paper Doll Office

Sep 2020 - Present (5 years)

Launched and operated a remote support service for 3 clients, creating Notion and Google Docs SOPs that reduced onboarding time by 40% and ensured 98% on-time delivery through Slack and Trello coordination.

Operations Management Notion Google Docs SOP Development Client Onboarding Slack Trello Remote Support

Customer Support Analyst

Life Is Good

Sep 2023 - Sep 2024 (1 year)

Resolved 75+ customer inquiries daily across phone, email, and chat achieving a 98% CSAT and reduced repeat tickets by 20% by flagging recurring issues and driving cross-functional process changes.

Ecommerce Customer Support Zendesk (or similar)Email Support Live Chat CSAT Improvement Ticket Triage Documentation

Operations & Administrative Coordinator

Homecoming

Jun 2022 - Aug 2023 (1 year 2 months)

Managed scheduling, travel, and task coordination for 6 executives and standardized SOPs to reduce onboarding time and improve compliance, maintaining dashboards to support data-driven execution.

Executive Support Scheduling Travel Coordination SOP Development Operations Dashboards Project Coordination Stakeholder Management

Operations & HR Assistant

Café Kitsuné

Jan 2021 - Jul 2022 (1 year 6 months)

Supported launch planning for 3 North American locations and managed onboarding, PTO tracking, and HR files for 30 employees, creating training guides that shortened new hire training by 40%.

event support HR Administration Onboarding PTO Tracking Training Documentation Launch Coordination Payroll Expense Processing Vendor coordination

Education

Degrees, certifications, and relevant coursework

College of Southern Nevada

High School Diploma, General Studies

Activities and societies: Study Abroad: Guangzhou, China; Professional Development: Clark County Law Foundation, Trial by Peers; Professional Development: Las Vegas Latin Chamber of Commerce Young Professionals

Completed a high school diploma program at College of Southern Nevada with study abroad experience in Guangzhou, China and participation in professional development programs.