Francesca Matthews

I'm an operations and administrative professional with experience spanning project coordination, client operations, website and CMS management, executive support, documentation, and process improvement. My career has combined creativity with systems thinking, allowing me to help businesses build efficient workflows, improve communication, and deliver polished, user-focused experiences.

Over the past several years I've worked with startups, small businesses, and established companies across digital operations, web projects, marketing, and administration. I've managed end-to-end website projects using WordPress, WooCommerce, Squarespace, and Shopify, coordinated stakeholders, created documentation, improved internal processes, and supported clients throughout project lifecycles. Earlier in my career, I provided executive and administrative support for a manufacturing business, managing confidential documentation, invoicing systems, scheduling, reporting, and business operations.

What motivates me most is solving problems, organizing complexity, and making life easier for both customers and colleagues. I enjoy building scalable processes, improving documentation, learning new software quickly, and finding practical solutions that save time and reduce friction.

I'm currently seeking remote opportunities in operations, project coordination, healthcare administration, customer support, digital operations, or administrative roles where I can contribute strong organization, communication, and problem-solving skills while continuing to grow professionally.

Outside of work I'm passionate about gaming, UX and product design, art, pixel art, gardening, and exploring how AI can improve workflows and productivity. I love learning new tools and thrive in environments that value curiosity, collaboration, continuous improvement, and ownership.