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Kimayah Barnett

@kimayahbarnett

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Ops + Admin Specialist | 9+ yrs optimizing projects and processes | Open to contract work

United States

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What I'm looking for

With over 9 years of experience in project coordination, executive support, and customer service, I specialize in keeping complex operations running smoothly. I’ve supported cross-functional teams, coordinated large-scale events, handled high-volume customer communication, and maintained detailed records with accuracy and care. My work reflects a commitment to organization, collaboration, and making processes better for the people who depend on them.

Experience

Work history, roles, and key accomplishments

Current

Volunteer & Marketplace Coordinator

Current

SOCAP Global

Dec 2019 - Apr 2024 (4 years 4 months)

Coordinate and lead 160 volunteers for a large-scale annual conference. Communicate across teams to ensure coverage and support. Oversee onboarding, orientation, scheduling, vendor relations, and on-site logistics. Support vendor and partner booths, manage Square POS and gift card tracking, and lead setup and breakdown for smooth, efficient operations.

Square Excel Slack Project Coordination Operations Management Vendor Management Scheduling Process Improvement

Customer Service Representative 2

Lectric Ebikes

Jun 2023 - May 2025 (1 year 11 months)

Handled 40+ daily inquiries via phone, email, and chat, resolving product and order issues in collaboration with Tech Support and Shipping. Maintained accurate records, supported purchases with friendly guidance, and processed returns with care. Helped streamline order resolution and foster long-term customer relationships through consistent, helpful service.

Problem Solving Communication Skills Customer Relationship Management Customer Support Customer Experience Technical Support Gladly Shopify

Data Entry & Accounts Payable Assistant

Precision Masonry

Jan 2019 - Jan 2022 (3 years)

Managed financial record-keeping and processed invoices for a company with significant annual revenue. Generated reports to track KPIs and maintained high accuracy in data entry.

Data Entry Accounts Payable Financial Reporting Invoicing KPI Tracking

Executive Assistant

Modular Movement

Jan 2015 - Feb 2020 (5 years 1 month)

Provided executive-level support for a 15-person team, optimizing travel and managing complex calendars. Played a key role in recruitment and onboarding processes across multiple departments.