Open to opportunities

Simone Cheeks

@simonecheeks

Administrative operations and client success professional improving workflows, calendars, and high-touch customer experiences for teams.

United States

Message

What I'm looking for

I’m open to remote & hybrid opportunities where I can own administrative workflow, calendar coordination, and client success—bringing fast, organized support to executive teams, smooth front-office operations, and continuous process improvement.

I’m an administrative operations and client success specialist with 10+ years of experience supporting executive operations, client relations, workforce coordination, and business administration in fast-paced service and corporate environments. I’m known for managing complex scheduling and calendar coordination, resolving operational issues quickly, and maintaining high-level client experiences through clear, brand-facing communication.

Across my roles, I’ve owned office operations end-to-end—front desk and guest services, vendor coordination, documentation management, and workflow organization—while also supporting employee onboarding and training. I bring a practical, results-driven approach to operational workflow management, event and travel coordination, and process improvement by streamlining internal coordination to improve efficiency and service delivery.

Experience

Work history, roles, and key accomplishments

Administrative Support Specialist

Drybar

Mar 2025 - Nov 2025 (8 months)

Managed scheduling operations and appointment logistics for an 18-person team to maintain daily coverage and workflow continuity. Served as a primary liaison for clients, leadership, and staff, handling high-volume communication and operational issue resolution to improve client experience.

Scheduling Operations Client Relations Customer Support Cross Functional Communication Office Operations Workflow Optimization Documentation Management

Office Coordinator

Honey Skincare Studio

Jan 2023 - Feb 2025 (2 years 1 month)

Oversaw front desk operations, guest services, scheduling coordination, and daily office administration to ensure smooth service delivery. Coordinated vendors, supervised and trained front desk staff, and managed client documentation with confidentiality and accuracy.

Front Desk Operations Scheduling coordination Guest Service Vendor Management Customer Service Office Administration

Operations Coordination Support

Privai

Jul 2021 - Jan 2023 (1 year 6 months)

Conducted operational research and business support analysis to identify process improvement and development opportunities. Streamlined scheduling workflows and internal coordination processes to improve operational efficiency and service delivery.

Operational Research Process Improvement Cross functional Coordination

Administrative Assistant

Northrop Grumman

Nov 2011 - Jun 2012 (7 months)

Coordinated administrative logistics including documentation preparation, meeting scheduling, reporting, and project support. Facilitated communication across departments to organize workflows and support project completion timelines.

document preparation Scheduling Reporting Project Support Workflows