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EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Administrative and HR support specialist fluent in Dutch, French and English.
Experience
Administrative & HR Support Specialist
Bconnect BV
Jan 2019 - Jan 2023 (4 years)
Retail Assistant
Makro Cash & Carry
Jan 2017 - Jan 2018 (1 year)
Junior Recruiter (Student)
AGO Jobs & HR
Customer-focused Support Manager driving high-volume chat operations and team performance.
Experience
Support Manager
BGD Tech Pvt Ltd
Nov 2022 - Jul 2025 (2 years 8 months)
Sales Executive
Aldura
Feb 2021 - Nov 2022 (1 year 9 months)
Event Planner
The Fuller
Jun 2019 - Oct 2019 (4 months)
I am a customer support manager driving high KPIs and CSAT.
Experience
VIP Support Quality Manager
NDA (I-gaming)
Jul 2023 - Jun 2025 (1 year 11 months)
Customer Support Manager
NDA (I-gaming)
Jan 2021 - Jun 2023 (2 years 5 months)
TESeller Support Executive
Teleperformance
Support manager focused on customer success and CRM-driven solutions.
Experience
Support Manager
Visa Concierge
Jan 2025 - Present (10 months)
SH
United Kingdom80k-150k GBP
I'm a Tech Services, Operations, pre-sales, Customer Success and Support leader based in UK.
Experience
PIGlobal Head of Support
pitcher
Jun 2021 - Jan 2023 (1 year 7 months)
FUSenior Support Director
Fuze
I am a dedicated customer support professional specializing in workflow management, email support, and lead conversion.
Experience
Customer Support & Workflow Manager
Oremus Estate Services
Jan 2018 - Jan 2023 (5 years)
Technical Support Manager driving reliability, automation, and enterprise customer success.
Experience
Tech Support Manager
Exotel TechCom Private Limited
Oct 2023 - Present (2 years 1 month)
Tech Lead
Exotel TechCom Private Limited
Sep 2015 - Sep 2023 (8 years)
IT support professional specializing in executive support, stakeholder engagement, and systems management.
Experience
IT Support Analyst
NRW Pty Limited
Aug 2023 - Present (2 years 3 months)
Service Desk Specialist
Netlink Group
Dec 2022 - Jul 2023 (7 months)
TLIT Support Officer
ATCustomer Support Manager with 7+ years of experience in operations management.
Experience
Senior Customer Support Manager
ESW
Mar 2023 - Present (2 years 8 months)
Project Manager
Webhelp
Apr 2020 - Mar 2023 (2 years 11 months)
Team Manager
Webhelp
Sep 2018 - Mar 2020 (1 year 6 months)
Technical Support Manager driving customer success, process improvement, and cross-border team growth.
Experience
Technical Support Manager
Wordbee
Jun 2018 - Present (7 years 5 months)
Technical Support Analyst
Upland
Nov 2016 - Jun 2018 (1 year 7 months)
Technical Support Specialist
Sykes
Oct 2015 - Nov 2016 (1 year 1 month)
IT Support specialist
Experience
Service Desk Analyst
Securecom
Oct 2023 - Present (2 years 1 month)
Service Desk Analyst
NZBlood
Aug 2023 - Sep 2023 (1 month)
Desk Support Engineer
FIFA Women's World Cup
Feb 2023 - Apr 2023 (2 months)
Experienced application support manager driving service excellence, process improvement, and reliable technical operations.
Experience
Application Support Manager
Perceptive, Inc
May 2022 - Present (3 years 6 months)
Application Support Technical Lead
Invicro
May 2021 - May 2022 (1 year)
System & Network Administrator
TERC
Jan 2019 - May 2021 (2 years 4 months)
JUCustomer Support Manager and Technical Support specialist driving team performance and process improvements.
Experience
Customer & Technical Support Specialist
IPTV Partners
May 2020 - Present (5 years 6 months)
TGCustomer Service Manager
TestRail by Gurock
Nov 2022 - Sep 2023 (10 months)
Client-focused support manager with multilingual customer service and escalation expertise.
Experience
Restaurant Manager
Restaurant
Jan 2014 - Present (11 years 10 months)
Client Support & Service Manager
Freelance / Self-Employed
Jan 2023 - Jan 2025 (2 years)
Technical support manager delivering leadership, customer satisfaction, and efficient IT issue resolution.
Experience
Technical Support Manager
Switchboard IT Solutions Pvt. Ltd.
Jun 2023 - Jul 2024 (1 year 1 month)
Technical Support Specialist
Switchboard IT Solutions Pvt. Ltd.
May 2021 - Jun 2023 (2 years 1 month)
Bench Sales Executive
Sovereign IT Solutions Pvt. Ltd.
Jun 2018 - Nov 2020 (2 years 5 months)
RRExperienced technical support specialist delivering calm, clear remote resolutions and documented repeatable fixes.
Experience
Short-Term Rental Manager
Short-Term Rental Portfolio
Jan 2018 - Present (7 years 10 months)
System Support Specialist
Intelifix
Jan 1999 - Present (26 years 10 months)
Seasoned Customer Support Manager
Experience
SOCustomer Support Manager
SourceBreaker
Nov 2020 - May 2024 (3 years 6 months)
INMultilingual Technical Support
IncaMachines
Jan 2020 - Aug 2020 (7 months)
Efficient Tech Support Manager with a passion for team building.
Experience
Tech Support Org Manager
RBI
May 2023 - Present (2 years 6 months)
Technical Support Manager
Suvoda
Aug 2021 - May 2023 (1 year 9 months)
Technical Support Manager
RWS Group
May 2018 - Aug 2021 (3 years 3 months)
WSProactive support manager with a focus on technological solutions.
Experience
Analista de Suporte
ERBCOM
Jan 2024 - Present (1 year 10 months)
Gerente de Suporte
Duobox
Jan 2023 - Present (2 years 10 months)
Gerente de Suporte N2
Jan 2018 - Present (7 years 10 months)
Sep 2019 - May 2021 (1 year 8 months)
Sep 2015 - Jun 2021 (5 years 9 months)
Telstra Corporation Limited
Mar 2022 - Jul 2022 (4 months)
IT Support Officer
Aussie Broadband
Oct 2021 - Mar 2022 (5 months)
Team Leader
Webhelp
Jul 2017 - Aug 2018 (1 year 1 month)
Customer Service Representative (Second Level Advisor)
Webhelp
Nov 2016 - Jun 2017 (7 months)
Call Center Agent
Vodafone
May 2015 - Oct 2015 (5 months)
IT Services Administrator
Syniverse Technologies
Mar 2022 - Nov 2022 (8 months)
IT Site Service Specialist
Parexel International
Jun 2019 - Mar 2022 (2 years 9 months)
IT Infrastructure Engineer
Invicro
Jun 2012 - Dec 2018 (6 years 6 months)
Tech Support Administrator
BACF Inc
May 2021 - Nov 2022 (1 year 6 months)
Outreach Specialist / Content Manager
AWISEE
May 2020 - Mar 2022 (1 year 10 months)
ICT Officer
County Government of Nyeri
Dec 2016 - Apr 2019 (2 years 4 months)
Call Center Support Agent
Pizza Hut USA
Jan 2024 - Jan 2025 (1 year)
Operations Manager
Mugg & Bean
Jan 2020 - Jan 2022 (2 years)
Major Incident Manager
Global Convergence Inc
May 2017 - May 2018 (1 year)
Client Onboarding Engineer
Ullink
Oct 2016 - May 2017 (7 months)
Dipelnet
Jan 2017 - Present (8 years 10 months)
Auxiliar Administrativo
Globoaves Agro Avícola
Jan 2014 - Present (11 years 10 months)
