Ashley Elizabeth

Manage day-to-day operations including scheduling, correspondence, HR records, and vendor negotiations; implemented project management and invoice automation to improve remote collaboration and reduce processing time.

Provided guest services including check-in/out, reservations, issue resolution, and confidential billing handling while supporting daily reporting and cross-department coordination to maintain high satisfaction.

Managed and optimized multiple databases for accuracy, availability, and compliance; automated backups and reporting and implemented encryption protocols to protect sensitive data.

Coordinated international shipments, maintained inventory control using digital tracking systems, and prepared customs documentation while collaborating with carriers to ensure accurate fulfillment.

Oversaw orientation, compliance, and personnel file management for international remote employees and coordinated logistics and access credentials for global operations.

Delivered remote customer support and policy processing while screening, vetting, and training new agents and managing confidential insurance documentation.

Completed a Bachelor of Arts in Psychology with coursework focused on human behavior and organizational dynamics.

Earned a high school diploma with foundational coursework preparing for postsecondary education and workforce entry.