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Kirsten Capunay

@kirstencapunay

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Sales Enablement Coordinator with 6+ years experience in SaaS and sales support for over 15+.

United States

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What I'm looking for

Opportunities, where I can influence the improvement of processes and team performance, interest me the most. I enjoy training, presenting, and curating content. A collaborative environment is preferred over a siloed environment. Looking to fulfill my passion for building something better.

My drive to improve processes has led to my career growth. In my current sales enablement role I excel in designing onboarding & training processes, driving automation initiatives, and fostering collaboration across departments. With a knack for inspiring teams and delivering tangible results, I am poised to elevate any organization's sales enablement and customer success efforts.

I believe in leadership by example and over my career have earned numerous employee recognition and success awards. I enjoy bringing a sense of fun and humor to improve morale and engagement. My drive to help people and build better processes has led to numerous leadership positions both in and outside of work.

Experience

Current

Sales Enablement Coordinator

Current

Swipeclock

Dec 2022 - Present (1 year 5 months)

Redesigned new hire onboarding plan, schedule, and certification process for new reps. Utilized Salesforce knowledge and partnered with cross-functional leaders to assist in automation and streamlining of processes. Managed comprehensive training schedule and content for the sales team.

Salesforce Training Management Reporting Product Demonstrations Collaboration Training Schedule Management Content Development Product Research Incentivization Programs Customer Feedback Analysis Sales Content Creation Leadership Fast paced Environment Adaptation

Lead Sales & Lead Customer Success Advocate

Carrus (CareerStep)

Jul 2017 - Dec 2022 (5 years 5 months)

Analyzed data to initiate customer encouragement programs. Utilized feedback to continuously improve eLearning content. Applied field training experience to build impactful training for SAs. Collaborated with SMEs to maintain and update articles. Managed onboarding for new customers and handled overflow of inbound and escalated calls.

Data Analysis Customer Programs eLearning Content Improvement Training Development Collaboration SOP Development Customer facing Content Editing Onboarding Sales Pipeline Management Customer Service

Major Accounts Manager and Sales

Republic Services

Oct 2008 - Jul 2017 (8 years 9 months)

Participated in bid meetings, presentations, and contract negotiation processes. Managed a client base of over 100 accounts, focusing on account retention and expanding business through rapport building. Conducted data collection and maintenance for strategic insights and sales pipeline management.

Bid Management Contract Negotiation Client Relationship Management Data Collection Strategic Insights Sales Pipeline Management Sales Training

Current

(Volunteer work for non-profit) Salt City Swing Safety Committee Member

Current

Salt City Swing

Dec 2023 - Present (5 months)

Handle HR items such as conflict resolution, administration, and policy drafting and compliance. Host, coordinate, and attend trainings around domestic violence and LBGTQA+ inclusivity and safety. Intake reports of any safety concerns and take appropriate action to ensure the safety of community members attending our swing dance events.

policy drafting training coordination safety management HR Management Conflict Resolution Administration