Carlos Gonzalez

Consulted with real estate agents to sell leads and marketing packages. Consistently cold-called approximately 150 dials and averaged 3.5 hours of talk time daily.

Consistently surpassed daily call quotas, averaging 430 dials per day against a 300-dial requirement, placing in the top 5 out of 60 employees. Achieved top-performing lead generator status, averaging one scheduled demo per day, ranking in the top 10 of 60 employees.

Consulted with over 40 clients monthly to identify customer needs, providing personalized product recommendations and tailored coverage solutions. Drove customer satisfaction and revenue growth through effective client engagement.

Engaged with over 20 consumers daily, negotiating and implementing customized repayment plans, consistently achieving 110% of monthly goals. Developed and maintained strong client relationships, increasing customer retention and satisfaction.

Achieved an average of 130% of sales goals by upselling and cross-selling additional products and services to existing customers. Strengthened customer loyalty through proactive engagement and personalized service, reducing churn rates and driving revenue growth.

Supported students' academic growth through clear communication and strong presentation skills in small group settings. Collaborated with faculty to improve student engagement, fostering a positive learning environment.

Completed seven advanced courses with hands-on, practice-based assessments, preparing for advanced data analytics and entry-level data science roles. Proficient in exploring large datasets, applying data analysis techniques, and building models to extract actionable insights. Competent in machine learning, predictive modeling, and statistical analysis.

Cultivated skills in the collection, transformation, organization, and visualization of data to conclude, make predictions, and drive informed decision-making. This program provided a strong foundation in data analysis principles and tools.