Taylor Pope-Robinson
@taylorpoperobinson
Results driven Sales Development Representative
United StatesWhat I'm looking for
As a seasoned Sales Development Representative with over 5 years of experience in SaaS and Customer Success, I have consistently demonstrated my ability to drive revenue growth through prospecting, lead generation, and effective pipeline management. My expertise in building strong client relationships, collaborating cross-functionally, and utilizing CRM and sales tools has enabled me to convert leads into opportunities.
In my previous roles, I have successfully led strategic initiatives to enhance customer onboarding and product adoption, resulting in significant increases in customer satisfaction. I am adept at managing customer accounts, resolving conflicts, and providing tailored recommendations to improve overall customer engagement.
I am a results-driven professional with a proven track record of exceeding sales targets and driving revenue growth. I am confident in my ability to leverage my expertise in Sales Development and Relationship Management to contribute to growth in a dynamic sales environment.
Experience
Work history, roles, and key accomplishments
CX Agent
Whatnot
Feb 2024 - Mar 2024 (1 month)
Acted as the primary point of contact for clients post-sale, enhancing customer onboarding and product adoption, resulting in an 80% increase in customer satisfaction. Managed customer accounts and escalations, collaborating with teams to resolve issues promptly.
CX Agent
Whatnot
Feb 2024 - Mar 2024 (1 month)
Acted as the primary point of contact for clients post-sale, enhancing customer onboarding and product adoption, leading to an 80% increase in customer satisfaction. Managed customer accounts and escalations, providing tailored recommendations to improve engagement.
CX Agent
Hims and Hers
Oct 2022 - Jan 2024 (1 year 3 months)
Closed high-value contracts with an 80-85% conversion rate from free trial to subscription. Led cold outreach campaigns, managed the sales funnel using Zendesk, and maintained adherence to HIPAA policies while achieving upsell targets.
CX Agent
Hims and Hers
Oct 2022 - Jan 2024 (1 year 3 months)
Closed high-value contracts with an 80-85% conversion rate from free trial to subscription. Led cold outreach campaigns and managed the sales funnel using Zendesk, significantly improving customer retention and engagement.
Customer Service Representative
Orbitel Communications
Jan 2019 - Oct 2022 (3 years 9 months)
Oversaw renewals for over 100 accounts, ensuring accurate billing and payment processing. Led customer onboarding and technical implementations while resolving complex technical issues, achieving a 75% increase in customer retention.
Customer Service Representative
Orbitel Communications
Jan 2019 - Oct 2022 (3 years 9 months)
Oversaw the renewals process for over 100 accounts, ensuring accurate billing and payment processing. Led customer onboarding and resolved complex technical issues, achieving a 75% increase in customer retention.
Sales Floor Representative
Kohls Department Store
Jun 2015 - Jan 2019 (3 years 7 months)
Facilitated customer transactions and streamlined fitting room operations. Conducted training for new hires and exceeded sales goals by 95% through effective promotion of store credit cards.
Sales Floor Representative
Kohls Department Store
Jun 2015 - Jan 2019 (3 years 7 months)
Facilitated customer transactions and streamlined operations, exceeding sales goals by 95% through effective promotion of store credit cards and customer engagement strategies. Trained new hires to ensure consistent service levels.
Education
Degrees, certifications, and relevant coursework
Taylor hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring Taylor?
You can contact Taylor and 90k+ other talented remote workers on Himalayas.
Message TaylorFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
