Open to opportunities

Stacey DeNicola

@staceydenicola

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Detail-oriented Virtual Office Manager with extensive administrative support experience.

United States

Message

What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

With over 25 years of experience as a Virtual Office Manager, I have honed my skills in providing comprehensive administrative support remotely. My expertise lies in managing complex schedules, coordinating travel, and handling sensitive communications with exceptional organizational skills. I am proficient in digital tools and productivity software, which allows me to streamline processes and improve efficiency for the teams I support.

Throughout my career, I have successfully managed website content, optimized user experience, and analyzed data to provide valuable insights for business decision-making. My strong communication skills enable me to build positive relationships with clients and teams across time zones. I am committed to adapting to new technologies and supporting professionals in achieving their goals.

In my previous roles, I have driven customer satisfaction and retention, achieved impressive client renewals, and increased overall client spend through strategic upselling. I am passionate about delivering data-driven insights and optimizing processes to enhance service delivery.

Experience

Work history, roles, and key accomplishments

Current

Virtual Office Manager

Current

Buy-SellaPharmacy

Jan 1999 - Present (26 years 5 months)

Provided comprehensive virtual office management services on a part-time basis for over 25 years, demonstrating exceptional organizational skills, technical adaptability, and long-term commitment. Maintained and updated website content, ensuring accuracy and timeliness of information, and optimized website structure and content for improved user experience and SEO. Managed and organized form submi

Data Management Marketing Campaigns Email Marketing Administrative Support Google Sheets SEO Customer Service Communication Problem Solving

Customer Success Manager

Tealeaf by Acoustic

Jan 2022 - Jan 2025 (3 years)

Supported a portfolio of 40+ clients, driving customer satisfaction and maintaining a 4.5/5 CSAT score. Achieved 90%+ client renewals through proactive engagement and consultative support. Collaborated with technical teams to troubleshoot issues, contributing to a 22.1 NPS rating.

Customer Success Troubleshooting Upselling Salesforce Gainsight HubSpot MS Office Suite Slack

Digital Outreach Manager

SpinCar (now Impel)

Jan 2019 - Jan 2021 (2 years)

Managed a $500K portfolio of 400+ digital marketing clients remotely. Boosted client spend by 30% through budget optimization and strategic product recommendations. Reclaimed $18,000 in monthly revenue by re-engaging churned accounts.

Digital Marketing Client Management Strategic Product Recommendations Client Engagement Account Management Sales

Customer Success Manager

Clarivoy

Jan 2018 - Jan 2019 (1 year)

Oversaw $650K in annual revenue, extending client tenure by 25%. Generated $55K in ARR through upsells and product recommendations. Delivered data insights that reduced client costs by $1,500/month.

Customer Success Revenue Management Client Tenure Upselling Product Recommendations Data Analysis Client Relationship Management Strategic Planning Business Development

Trainer, Major Accounts Manager & Product Owner

PureCars

Jan 2013 - Jan 2018 (5 years)

Managed $1.5M in annual revenue across 30+ dealer groups. Increased client retention by 15% with new training programs. Streamlined internal CRM processes to enhance service efficiency.

Account Management Training Revenue Management Sales Customer Service