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Stacey DeNicola

@staceydenicola

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Experienced SaaS CSM driving account growth, product adoption, and long-term retention.

United States

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What I'm looking for

I am looking for a role that values collaboration, innovation, and offers opportunities for professional growth.

I'm a Customer Success and Account Management professional with solid experience in the SaaS space. I've managed large books of business across mid-market customers, focusing on retention, adoption, and growth. I’ve led QBRs, driven renewals and upsells, and built strong, trusted relationships with my clients.

Earlier in my career, I worked as a Product Owner, which gave me a unique perspective on how customer feedback shapes product direction. I love collaborating across teams—especially with Sales and Product—to create a smooth, valuable customer journey.

Outside of work, I’m passionate about giving back, and regularly volunteer to help feed the homeless and support those in need. I thrive in fast-paced, collaborative environments where I can make an impact.

Experience

Work history, roles, and key accomplishments

Current

Virtual Office Manager

Current

Buy-SellaPharmacy

Dec 1998 - Present (26 years 6 months)

Provide comprehensive virtual office management services on a part-time basis for over 25 years, demonstrating exceptional organizational skills, technical adaptability, and long-term commitment. Maintain and update website content, ensuring accuracy and timeliness of information and optimizing website structure and content for improved user experience and SEO. Manage and organize form submissions

Data Management Marketing Campaigns Email Marketing Administrative Support Google Sheets SEO Customer Service Communication Problem Solving

Customer Success Manager

Tealeaf by Acoustic

Jan 2022 - Jan 2025 (3 years)

Supported a portfolio of 40+ clients, driving customer satisfaction and maintaining a 4.5/5 CSAT score. Achieved 90%+ client renewals through proactive engagement and consultative support. Collaborated with technical teams to troubleshoot issues, contributing to a 22.1 NPS rating.

Customer Success Troubleshooting Upselling Salesforce Gainsight HubSpot MS Office Suite Slack

Digital Outreach Manager

SpinCar (now Impel)

Jan 2019 - Jan 2021 (2 years)

Managed a $500K portfolio of 400+ digital marketing clients remotely. Boosted client spend by 30% through budget optimization and strategic product recommendations. Reclaimed $18,000 in monthly revenue by re-engaging churned accounts.

Digital Marketing Client Management Strategic Product Recommendations Client Engagement Account Management Sales

Customer Success Manager

Clarivoy

Jan 2018 - Jan 2019 (1 year)

Oversaw $650K in annual revenue, extending client tenure by 25%. Generated $55K in ARR through upsells and product recommendations. Delivered data insights that reduced client costs by $1,500/month.

Customer Success Revenue Management Client Tenure Upselling Product Recommendations Data Analysis Client Relationship Management Strategic Planning Business Development

Trainer, Major Accounts Manager & Product Owner

PureCars

Jan 2013 - Jan 2018 (5 years)

Managed $1.5M in annual revenue across 30+ dealer groups. Increased client retention by 15% with new training programs. Streamlined internal CRM processes to enhance service efficiency.

Account Management Training Revenue Management Sales Customer Service